WK
Willandre K
1 reviews | Active since Nov 2019
10 Dec 2021, 13:56
Morclick, more like Lessclick.
We recently installed their wifi at our "holiday" home. Was struggling from the start with the quality of the connection. The customer care service was even worse than the wifi, seldomly ansering phone calls, not responding to emails etc. They never came with a solution, its always you have too many devices connected or "nothing is wrong on our side" absolutely went through no trouble to try and sort the service they should be giving out. Now they want to charge us a cancellation fee as we cannot continue paying for something that is not working? Ridiculous. Would not recommend them any time soon.
Helpful (0)
Replies (1)0
Replies (1)
MorClick Satellite Internet Solutions's replyOfficial
10 Dec 2021, 14:41Good afternoon Willandre
We apologise for your experience and we would like to rectify as this is not the experience we expect clients to have. I have escalated to our management team and one of our customer care team will be in contact shortly.
We apologise for your experience and we would like to rectify as this is not the experience we expect clients to have. I have escalated to our management team and one of our customer care team will be in contact shortly.
MorClick Satellite Internet Solutions's reply10 Dec 2021, 14:41
Official
Good afternoon Willandre
We apologise for your experience and we would like to rectify as this is not the experience we expect clients to have. I have escalated to our management team and one of our customer care team will be in contact shortly.
We apologise for your experience and we would like to rectify as this is not the experience we expect clients to have. I have escalated to our management team and one of our customer care team will be in contact shortly.