MorClick, Less to None Service

Very disappointed in the service we receive from this company. We have a 2 year contract with them and pay our monthly installment in advance each month. They get paid by the 30th for the new month. but when we would like service there is NONE!! We get to use 200gig a month and if we use more than that they soft cap us which I understand. BUT, we hardly use more than 200gig. According to their sms they reset our inter on the 6th of each month. We received a message on the 9th of this month to say that we used more than 350gig for the month. I contacted them and told them that is we did not even used half of that, and told them that it could not be 350gig from the 6th Nov till the 9th of Nov, but they just keep on telling me, no they are only going to reset the internet on the 15th. How does that work. Because they do the reset late, I must be penalized. They cannot even tell me when was the last reset date? I have phoned two times and sent emails but nobody gets back to me. We pay from month to month so they should reset the limit on a monthly basis not on a month and half basis and then penalize use for there mistake. In September it took them 2 weeks to sort out a n internet problem but we still had to pay for a months of internet, they didn't even credit us for the 2 weeks that we did not even had any internet.