SF
Shelly F
1 reviews | Active since Jan 2024
04 Jan 2024, 18:32
Morclick is STUPID AF
I would give -5 star if it was an option.. Direct debit is set up for the 1st of each month but Morclick will try to take it out a day before when there is no money in the account,, then charge you a fee for the privilege of being ****med then they will suspend your service within just a few hours notice of your missed payment. After you pay via INSTANT eft they will ignore your emails and proof of payment and just leave you without internet. Very poor customer service. DO NOT RECOMMEND
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Replies (2)
MorClick Satellite Internet Solutions's replyOfficial
05 Jan 2024, 09:59Good day Shelly. Thank you so much for taking the time to let us know that you are experiencing problems with your billing. We sincerely apologise for the inconvenience you've experienced. We have escalated your concerns to our support team who will be working with our finance department to assist to ensure the best possible outcome. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply05 Jan 2024, 09:59
Official
Good day Shelly. Thank you so much for taking the time to let us know that you are experiencing problems with your billing. We sincerely apologise for the inconvenience you've experienced. We have escalated your concerns to our support team who will be working with our finance department to assist to ensure the best possible outcome. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's replyOfficial
05 Jan 2024, 11:32Good day Shelly. Our support team have tried to contact you but the contact number provided does not go through. They have alternatively sent you an email. We would appreciate it if you could provide us with your contact number and a time it would be convenient for us to call you. Many thanks. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply05 Jan 2024, 11:32
Official
Good day Shelly. Our support team have tried to contact you but the contact number provided does not go through. They have alternatively sent you an email. We would appreciate it if you could provide us with your contact number and a time it would be convenient for us to call you. Many thanks. Kind Regards, The MorClick Digital Team.