DB
Danie B
1 reviews | Active since Aug 2013
03 Jul 2023, 08:28
Morclick Internet Service Provider
Account wrongfully suspended again in spite of having and sorting the same isuue out last month.
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Replies (4)
MorClick Satellite Internet Solutions's replyOfficial
03 Jul 2023, 11:20Good day Danie. We would like to thank you so much for reaching out and letting us know. To ensure the best possible outcome, we have forwarded your complaints to our Head Office. We apologise for the frustration that this has caused. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply03 Jul 2023, 11:20
Official
Good day Danie. We would like to thank you so much for reaching out and letting us know. To ensure the best possible outcome, we have forwarded your complaints to our Head Office. We apologise for the frustration that this has caused. Kind Regards, The MorClick Digital Team.
DB
Danie B's updateReviewer Update
10 Jul 2023, 10:54This is getting ridiculous!!!! Same thing this morning - a week ago the same issue... Who can I speak to in person regarding this... I don't get a response from anyone via email. Last week Monday, I also requested, to send me steps to cancel my subscription at the end of my contract... to no surprise to me, they do not respond... again! I am not only past the point of frustrated about the fact that I have to let Morclick know that they keep on wrongfully suspend my account, but also that i don't even get a response from any one via email... ZERO Customer care, ZERO understanding of the consequences that I face when my internet gets disonnected on a Monday morning with no warning, no reason and no response????
DB
Danie B's update10 Jul 2023, 10:54
Reviewer Update
This is getting ridiculous!!!! Same thing this morning - a week ago the same issue... Who can I speak to in person regarding this... I don't get a response from anyone via email. Last week Monday, I also requested, to send me steps to cancel my subscription at the end of my contract... to no surprise to me, they do not respond... again! I am not only past the point of frustrated about the fact that I have to let Morclick know that they keep on wrongfully suspend my account, but also that i don't even get a response from any one via email... ZERO Customer care, ZERO understanding of the consequences that I face when my internet gets disonnected on a Monday morning with no warning, no reason and no response????
DB
Danie B's updateReviewer Update
10 Jul 2023, 11:00They just reactivate it. Only when I put a review on HelloPeter, they respond... how ridiculous.
DB
Danie B's update10 Jul 2023, 11:00
Reviewer Update
They just reactivate it. Only when I put a review on HelloPeter, they respond... how ridiculous.
MorClick Satellite Internet Solutions's replyOfficial
10 Jul 2023, 11:56Good day Danie. Thank you for your message. We apologise for the inconvenience. We are happy to hear that you are now re-connected. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply10 Jul 2023, 11:56
Official
Good day Danie. Thank you for your message. We apologise for the inconvenience. We are happy to hear that you are now re-connected. Kind Regards, The MorClick Digital Team.