Item: MorClick Satellite Internet Solutions
Rating: 1
Author: Pat J O'Brien

MorClick Satellite Internet Solutions's replyOfficial

22 Jan 2025, 15:25

Good day, Pat, thank you for sharing your perspective on MorClick's internet service. We recognise the importance of customer feedback in helping us improve. While we regret that some customers have had negative experiences, it is also worth noting that the majority of our users report satisfaction with our service. We continually strive to address areas where improvements are needed, including service quality, customer support responsiveness, and billing processes. We are committed to ensuring a better experience for all our customers and appreciate the opportunity to learn and grow from constructive criticism. We have escalated your concerns to our head office, and they will reach out to you to discuss them in further detail. Thank you again for taking the time to share your experience. Kind Regards, The MorClick Digital Team.

MorClick Satellite Internet Solutions's reply22 Jan 2025, 15:25

Official

Good day, Pat, thank you for sharing your perspective on MorClick's internet service. We recognise the importance of customer feedback in helping us improve. While we regret that some customers have had negative experiences, it is also worth noting that the majority of our users report satisfaction with our service. We continually strive to address areas where improvements are needed, including service quality, customer support responsiveness, and billing processes. We are committed to ensuring a better experience for all our customers and appreciate the opportunity to learn and grow from constructive criticism. We have escalated your concerns to our head office, and they will reach out to you to discuss them in further detail. Thank you again for taking the time to share your experience. Kind Regards, The MorClick Digital Team.

PJO

Pat J O'Brien's updateReviewer Update

23 Jan 2025, 08:23

You sent me a quote for R4 673,60 to fix the issues with my internet connection. However, you can clearly see my download and upload speeds, as well as the usage of my network. For example, on 25/01/22 at 16:14, my download speed was measured at just 3.90Mbps.Now you want me to pay this amount, but I suggest you come and remove your equipment. One of your technicians even claimed that our location on a hill is causing the poor performance. Despite having both systems on my property for almost 6 consecutive years, you still haven't come up with a solution.Please arrange for the removal of your equipment.

PJO

Pat J O'Brien's update23 Jan 2025, 08:23

Reviewer Update

You sent me a quote for R4 673,60 to fix the issues with my internet connection. However, you can clearly see my download and upload speeds, as well as the usage of my network. For example, on 25/01/22 at 16:14, my download speed was measured at just 3.90Mbps.Now you want me to pay this amount, but I suggest you come and remove your equipment. One of your technicians even claimed that our location on a hill is causing the poor performance. Despite having both systems on my property for almost 6 consecutive years, you still haven't come up with a solution.Please arrange for the removal of your equipment.

MorClick Satellite Internet Solutions's replyOfficial

23 Jan 2025, 11:44

Good day, Pat, thank you for reaching out and sharing your concerns regarding your internet connection. We sincerely apologise for the inconvenience caused and regret to hear about your dissatisfaction with our service. We understand that you would like to cancel your subscription and have our equipment collected. Please rest assured that we have escalated your intent to cancel to the relevant team, and they will contact you shortly to guide you through the necessary steps. As outlined in the terms of your contract, we kindly remind you that a one-month notice period is required for cancellation. We appreciate your understanding in this matter and remain committed to assisting you through the process. Kind Regards. The MorClick Digital Team.

MorClick Satellite Internet Solutions's reply23 Jan 2025, 11:44

Official

Good day, Pat, thank you for reaching out and sharing your concerns regarding your internet connection. We sincerely apologise for the inconvenience caused and regret to hear about your dissatisfaction with our service. We understand that you would like to cancel your subscription and have our equipment collected. Please rest assured that we have escalated your intent to cancel to the relevant team, and they will contact you shortly to guide you through the necessary steps. As outlined in the terms of your contract, we kindly remind you that a one-month notice period is required for cancellation. We appreciate your understanding in this matter and remain committed to assisting you through the process. Kind Regards. The MorClick Digital Team.

PJO

Pat J O'Brien's updateReviewer Update

24 Jan 2025, 11:22

You guys so arrogant seems we need to do our washing in public.....

PJO

Pat J O'Brien's update24 Jan 2025, 11:22

Reviewer Update

You guys so arrogant seems we need to do our washing in public.....

MorClick Satellite Internet Solutions's replyOfficial

24 Jan 2025, 13:44

Good day, Pat. Thank you for your message. We have escalated your need for assistance to our customer support team. We apologise for the delay in getting in touch with you. We will follow up with them as to the delay and request their urgent attention to the matter. We thank you in advance for your patience. Kind Regards. The MorClick Digital Team.

MorClick Satellite Internet Solutions's reply24 Jan 2025, 13:44

Official

Good day, Pat. Thank you for your message. We have escalated your need for assistance to our customer support team. We apologise for the delay in getting in touch with you. We will follow up with them as to the delay and request their urgent attention to the matter. We thank you in advance for your patience. Kind Regards. The MorClick Digital Team.

PJO

Pat J O'Brien's updateReviewer Update

29 Jan 2025, 17:09

I regret to say that my recent experience with MorClick has been less than satisfactory. After a detailed phone conversation addressing specific issues, I was hopeful for a resolution. However, it's been five full days since that discussion, and the only follow-up I've received is a reminder for payment. This is yet another proof of MorClick's incompetence in handling customer concerns effectively. Their lack of responsiveness and failure to provide a timely resolution is disappointing and unprofessional.

PJO

Pat J O'Brien's update29 Jan 2025, 17:09

Reviewer Update

I regret to say that my recent experience with MorClick has been less than satisfactory. After a detailed phone conversation addressing specific issues, I was hopeful for a resolution. However, it's been five full days since that discussion, and the only follow-up I've received is a reminder for payment. This is yet another proof of MorClick's incompetence in handling customer concerns effectively. Their lack of responsiveness and failure to provide a timely resolution is disappointing and unprofessional.

MorClick Satellite Internet Solutions's replyOfficial

30 Jan 2025, 10:03

Good day, Pat. Thank you for reaching out and letting us know that you are not satisfied with the outcome after your conversation with our team. We sincerely apologise and would like to discuss your concerns with our team to better understand how we can work toward a resolution. Your concerns are very important to us, and we appreciate your patience while we investigate the matter. Kind Regards. MorClick Digital Team.

MorClick Satellite Internet Solutions's reply30 Jan 2025, 10:03

Official

Good day, Pat. Thank you for reaching out and letting us know that you are not satisfied with the outcome after your conversation with our team. We sincerely apologise and would like to discuss your concerns with our team to better understand how we can work toward a resolution. Your concerns are very important to us, and we appreciate your patience while we investigate the matter. Kind Regards. MorClick Digital Team.

PJO

Pat J O'Brien's updateReviewer Update

30 Jan 2025, 12:06

Raymand, you want to take it another step now, My USA phone doesn’t function with WhatsApp and I have no intention using my wife’s phone due to its ****pie functions (I mean if you have the whole day siting in from of a phone looking at a screen I mean my work to be done don’t function a WhatsApp platform. Stick to your promise and commitment that you will send me a mail going forward with the cancelation. With the phone conversation it was agreed that the system going to be removed and now this delaying act from you. Keep in mind that the system will only be removed whilst the owner of the trust (property) is at the property and let me promise you run out of time at a speed you have no control about.. I strongly insist that you get someone more senior, and I mean much more senior with some common sense onto this case as it seems we are getting nowhere with you and you colleagues With the phone conversation you agreed why I am frustrated but now you play the silly game what for reasons I don’t know. Telling me a lot of data going through you explain to me how 2 android phones can consume so much. Your bandwidth is 20Mbps why is it that my Vodacom data overrides this whilst I have a Vodacom card running in the background. Apart from you network slow its unstable 99.9% of the time. You talk about my camaras this was in even with them same system and then it was not a problem, so come up with another excuse. On the January 23th January ’25 @ 09:16 with all my camaras off with all my lights off and max speed was 1.98Mbps today is the first day since the 25th that I indeed received speeds of up to 17,2 AND THIS SUPPOSE TO BE LIKE THIS 24/7/365. See it work both ways you want o month notice for terminating a service that I think its fair you gave me a month notice of downing the speed from slow to non-existing. Telling me the server for this link is up in on the equator this where the satiate is why on earth do I log on now in Durban than in Bloemfontein am I stupid or what You hve until end of day to answer this mail and please don’t tell me I cannot talk to a CEO this utterly bull

PJO

Pat J O'Brien's update30 Jan 2025, 12:06

Reviewer Update

Raymand, you want to take it another step now, My USA phone doesn’t function with WhatsApp and I have no intention using my wife’s phone due to its ****pie functions (I mean if you have the whole day siting in from of a phone looking at a screen I mean my work to be done don’t function a WhatsApp platform. Stick to your promise and commitment that you will send me a mail going forward with the cancelation. With the phone conversation it was agreed that the system going to be removed and now this delaying act from you. Keep in mind that the system will only be removed whilst the owner of the trust (property) is at the property and let me promise you run out of time at a speed you have no control about.. I strongly insist that you get someone more senior, and I mean much more senior with some common sense onto this case as it seems we are getting nowhere with you and you colleagues With the phone conversation you agreed why I am frustrated but now you play the silly game what for reasons I don’t know. Telling me a lot of data going through you explain to me how 2 android phones can consume so much. Your bandwidth is 20Mbps why is it that my Vodacom data overrides this whilst I have a Vodacom card running in the background. Apart from you network slow its unstable 99.9% of the time. You talk about my camaras this was in even with them same system and then it was not a problem, so come up with another excuse. On the January 23th January ’25 @ 09:16 with all my camaras off with all my lights off and max speed was 1.98Mbps today is the first day since the 25th that I indeed received speeds of up to 17,2 AND THIS SUPPOSE TO BE LIKE THIS 24/7/365. See it work both ways you want o month notice for terminating a service that I think its fair you gave me a month notice of downing the speed from slow to non-existing. Telling me the server for this link is up in on the equator this where the satiate is why on earth do I log on now in Durban than in Bloemfontein am I stupid or what You hve until end of day to answer this mail and please don’t tell me I cannot talk to a CEO this utterly bull

PJO

Pat J O'Brien's updateReviewer Update

30 Jan 2025, 12:22

This after they say they will send me an email last Friday which never realized

Good day. Please be advised that you will be liable for any loose of the equipment. In order for us to collect the equipment, you need to send us a WhatsApp on ***.

Regards |
|
| Raymond Elephant Customer Care Agent WhatsApp Number *** Website: www.morclick.co.za

PJO

Pat J O'Brien's update30 Jan 2025, 12:22

Reviewer Update

This after they say they will send me an email last Friday which never realized

Good day. Please be advised that you will be liable for any loose of the equipment. In order for us to collect the equipment, you need to send us a WhatsApp on ***.

Regards |
|
| Raymond Elephant Customer Care Agent WhatsApp Number *** Website: www.morclick.co.za

MorClick Internet Service