FS
Fanie S

1 reviews | Active since Sept 2018

19 Dec 2022, 16:21

MorClick - Impossible to do business with them

I received two quotations from MorClick for the installation of Satellite WiFi. The quotation numbers are Q28643 and Q28395. I call their customer services to inform them that I am going to relocate from Manguzi KZN to Potchefstroom NW Province and I don't need the installation anymore. Everytime the operator said someone would call me back, which never happened. The company is just continuing sending me bills as if there are contracts concluded between them and myself. The haven't installed anything, but they submitted to me invoices indicating travel cost, installation cost, monthly fee etc. I electronically informed their e-acceptance, customer care and billing departments that I did not accept the quotations. They are keeping ignoring me an informed me the amounts will be debited on my account on 27 Dec 2022. I therefore withdrew all my funds from my account, because there is just no other way of stopping them.

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Replies (3)
FS
Fanie S's update22 Dec 2022, 16:41
Reviewer Update
In the meantime since 19 Dec 2022 I sent them 13 emails to which they did not respond. I now understand why they have a reviewers rating if 1.8/5.
MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply23 Dec 2022, 10:01
Official
Good morning Fanie.  Thank you for reaching out and letting us know your experience.  We can understand your frustration and would like to get to the bottom of this as urgently as possible.  We have escalated your complaint to our Customer Care Manager for resolution.  Please accept our sincere apologies for the inconvenience this has caused you.  Kind Regards, The MorClick Digital Team.
FS
Fanie S's update09 Jan 2023, 10:32
Reviewer Update
Thank you MorClick, the issue was resolved.