RK
RICHARD K
1 reviews | Active since May 2012
01 Dec 2023, 06:37
MorClick Does Not Honor Client Relationships
Not even the one star is what they deserve. They deserve less than 0 Rating. We have requested cancelation of the service because our agreement expired. We have written more emails than I can remember to cancel this service. We even stopped the debit order. They have just deducted more than R800 from our account. Unauthorized and totally *****ulent transaction. We are going to open a ***** case today against the MorClick company. Run as fast as possible when anybody mention MorClick as ISP.
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Replies (4)0
Replies (4)
MorClick Satellite Internet Solutions's replyOfficial
01 Dec 2023, 14:03Good day Mr. Kruger. Trust this message finds you well. We appreciate your communication regarding your cancellation experience with us. We have diligently reviewed your case, and confirm that our Retentions Agent has already had a discussion with you and confirm the official cancellation date for your subscription is the 19th of December 2023. Our agent has also walked you through the cancellation process to ensure a smooth transition. We understand that these changes may bring about some inconvenience, and we extend our heartfelt apologies. Kind Regards, the MorClick Digital Team.
Best regards,
MorClick Satellite Internet Solutions's reply01 Dec 2023, 14:03
Official
Good day Mr. Kruger. Trust this message finds you well. We appreciate your communication regarding your cancellation experience with us. We have diligently reviewed your case, and confirm that our Retentions Agent has already had a discussion with you and confirm the official cancellation date for your subscription is the 19th of December 2023. Our agent has also walked you through the cancellation process to ensure a smooth transition. We understand that these changes may bring about some inconvenience, and we extend our heartfelt apologies. Kind Regards, the MorClick Digital Team.
Best regards,
RK
RICHARD K's updateReviewer Update
01 Dec 2023, 19:17Correction,
A lady did call me but did not discuss any cancellation process etc with me. She did mention that someone will call me to discuss the matter but even that did not happen. My first request was very early in November 2023. It is NOT acceptable to end my subscription on the 19th .
I expect a full refund within 24hrs of my money you took *******ly from my account.
Don't come with fancy excuses or reasons for the delay on YOUR side. If the full amount does not show in my account by tomorrow then I will reverse it at Capitec Bank and BLOCK you from submitting a new debit orders.
Take NOTE I am not JOKING NOR playing games
A lady did call me but did not discuss any cancellation process etc with me. She did mention that someone will call me to discuss the matter but even that did not happen. My first request was very early in November 2023. It is NOT acceptable to end my subscription on the 19th .
I expect a full refund within 24hrs of my money you took *******ly from my account.
Don't come with fancy excuses or reasons for the delay on YOUR side. If the full amount does not show in my account by tomorrow then I will reverse it at Capitec Bank and BLOCK you from submitting a new debit orders.
Take NOTE I am not JOKING NOR playing games
RK
RICHARD K's update01 Dec 2023, 19:17
Reviewer Update
Correction,
A lady did call me but did not discuss any cancellation process etc with me. She did mention that someone will call me to discuss the matter but even that did not happen. My first request was very early in November 2023. It is NOT acceptable to end my subscription on the 19th .
I expect a full refund within 24hrs of my money you took *******ly from my account.
Don't come with fancy excuses or reasons for the delay on YOUR side. If the full amount does not show in my account by tomorrow then I will reverse it at Capitec Bank and BLOCK you from submitting a new debit orders.
Take NOTE I am not JOKING NOR playing games
A lady did call me but did not discuss any cancellation process etc with me. She did mention that someone will call me to discuss the matter but even that did not happen. My first request was very early in November 2023. It is NOT acceptable to end my subscription on the 19th .
I expect a full refund within 24hrs of my money you took *******ly from my account.
Don't come with fancy excuses or reasons for the delay on YOUR side. If the full amount does not show in my account by tomorrow then I will reverse it at Capitec Bank and BLOCK you from submitting a new debit orders.
Take NOTE I am not JOKING NOR playing games
RK
RICHARD K's updateReviewer Update
04 Dec 2023, 07:17I am on my way to Capitec Bank. Now I must drive more than 230km trip to get to the bank and back to prevent your unprofessional company from deducting again. Refund my money before 10:00 else you left me no option to proceed with Blocking and Refunding your *******ly deducted order. Like you will se I did not even use your service the past week.
RK
RICHARD K's update04 Dec 2023, 07:17
Reviewer Update
I am on my way to Capitec Bank. Now I must drive more than 230km trip to get to the bank and back to prevent your unprofessional company from deducting again. Refund my money before 10:00 else you left me no option to proceed with Blocking and Refunding your *******ly deducted order. Like you will se I did not even use your service the past week.
MorClick Satellite Internet Solutions's replyOfficial
04 Dec 2023, 12:56Good day Mr Kruger,. We sincerely apologise for the inconvenience caused by the administrative error during your service cancellation. MorClick is committed to delivering excellent service, and we regret losing you. Our team is actively investigating the issue and will provide a prompt resolution.. Kind Regards, The MorClick Digital Team.
Best regards,
MorClick Satellite Internet Solutions's reply04 Dec 2023, 12:56
Official
Good day Mr Kruger,. We sincerely apologise for the inconvenience caused by the administrative error during your service cancellation. MorClick is committed to delivering excellent service, and we regret losing you. Our team is actively investigating the issue and will provide a prompt resolution.. Kind Regards, The MorClick Digital Team.
Best regards,