Morclick ***********

I started experiencing internet problems with Morclick on 25 March, and reported it, after a week or so I had to contact them again to ask what was going on because I haven't heard anything from them.... They then send me a E mail confirming my problem and wanted me to sign quote before they send out a technician, I however refused to sign the quote as their equipment was malfunctioning Not because of my wrongdoing. Eventually (2weeks) later they send out a technician-a day later than the arrangement..... He then replaced the radio and tested the system and it worked. He left. Exactly one day later, the system was down again. Again I reported it, again no response until my 3rd call, they still haven't sent anybody out to fix their problem..... Meanwhile I received my monthly bill......Full payment!!! Remember, I had no internet since the 25th March up until now 24 April. (I actuality had 2 days) I have sent E mails-no response. I once again got hold of them today via telephone and once again reported it. I'm considering going to a ombudsman regarding this issue, it's clear that Morclick are unprofessional and *********** to provide the service that we have agreed upon.