LS
Laurette S
1 reviews | Active since Mar 2009
12 Oct 2022, 10:25
MORCLICK CUSTOMER SERVICE NON EXISTANT - Just like their internet service...
We cancelled our internet contract with Morclick on 12 July 2022 due to the fact that they were in breach of contract - we were not getting the internet service promised to us when we accepted the contract. This was explained in the cancellation email.
90 days later - the contract has still not been cancelled - they however had the gall to send me a "early cancellation invoice" for R2,875.00 for October 2022
Craig - the ?retentions?cancellations manager does not respond to emails - when he does it is 19 days after the fact.
We followed up after the 12 July 2022 email on 20 July 2022 - again with no response.
After calling the call centre on 10 October 2022 - and being promised a call back within the same day NOTHING. I sent another email - received a reference number MCL154919 - no call no further email NOTHING
I called again today (12 October 2022) and spoke to another consultant - who wanted to transfer me to Craig - Lo and Behold - Craig is not available - what a shock........really
We want to categorically state - and I have said it to both consultants on 10 and 12 October 2022 - that we will NOT be paying the early cancellation fee at all. Should Morclick put a debit order through on our account we will reverse the amount.
We will not honour the contract signed with Morclick as Morclick has NOT BOTHERED to honour their contract with us.
Due to the poor internet from Morclick - we had to get another Service Provider for our internet needs - I am more than happy to provide these invoices - and Morclick is more than welcome to reimburse me for this expenditure.
This is the WORST internet service provider with regards to signal and customer service.
Just come and remove your Dish and router - we will most definitely NOT recommend your service to ANYBODY whatsoever.
It's a pity there is no ZERO star rating - because they don't even deserve a 1 star
Helpful (0)
Replies (6)0
Replies (6)
MorClick Satellite Internet Solutions's replyOfficial
12 Oct 2022, 13:18Good day Laurette Schuster. We would like to thank you so much for reaching out and letting us know what you are experiencing with the cancellation of your subscription. We can imagine the frustration and apologise for the inconvenience that this has caused you. We have urgently forwarded your concerns to our Customer Care Department to see what is happening. Your concerns are very important to us and we will revert back to you as soon as possible. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply12 Oct 2022, 13:18
Official
Good day Laurette Schuster. We would like to thank you so much for reaching out and letting us know what you are experiencing with the cancellation of your subscription. We can imagine the frustration and apologise for the inconvenience that this has caused you. We have urgently forwarded your concerns to our Customer Care Department to see what is happening. Your concerns are very important to us and we will revert back to you as soon as possible. Kind Regards, The MorClick Digital Team.
LS
Laurette S's updateReviewer Update
14 Oct 2022, 09:24Good day,
After the reply from the Morclick "Hello Peter" team - which it seems is only there to try and mitigate bad reviews - ABSOLUTELY NOTHING has happened.
Perhaps the person appointed for Hello Peter mitigation in their company should also run the Customer Care Department?
It seems the only forum on which Morclick responds is this one.
Therefore - I reiterate as stated in my complaint - We want to categorically state - and I have said it to both consultants on 10 and 12 October 2022 - that we will NOT be paying the early cancellation fee at all. Should Morclick put a debit order through on our account we will reverse the amount.
We will not honour the contract signed with Morclick as Morclick has NOT BOTHERED to honour their contract with us.
Should Morclick hand us over and place us on ITC - we will seek legal recourse - as Morclick have not been in contact with us to inform us of ANYTHING pertaining to the cancellation invoice and the 90 day delay as well as their OWN breach of contract.
I cordially request that the Morclick "Hello Peter" person perhaps call the customer care department instead of ANOTHER PLACATING response.
I EXPECT an email response from the Customer Care Department TODAY (14 October 2022) before close of business. Do not bother to call me - I want what you have to say IN WRITING.
After the reply from the Morclick "Hello Peter" team - which it seems is only there to try and mitigate bad reviews - ABSOLUTELY NOTHING has happened.
Perhaps the person appointed for Hello Peter mitigation in their company should also run the Customer Care Department?
It seems the only forum on which Morclick responds is this one.
Therefore - I reiterate as stated in my complaint - We want to categorically state - and I have said it to both consultants on 10 and 12 October 2022 - that we will NOT be paying the early cancellation fee at all. Should Morclick put a debit order through on our account we will reverse the amount.
We will not honour the contract signed with Morclick as Morclick has NOT BOTHERED to honour their contract with us.
Should Morclick hand us over and place us on ITC - we will seek legal recourse - as Morclick have not been in contact with us to inform us of ANYTHING pertaining to the cancellation invoice and the 90 day delay as well as their OWN breach of contract.
I cordially request that the Morclick "Hello Peter" person perhaps call the customer care department instead of ANOTHER PLACATING response.
I EXPECT an email response from the Customer Care Department TODAY (14 October 2022) before close of business. Do not bother to call me - I want what you have to say IN WRITING.
LS
Laurette S's update14 Oct 2022, 09:24
Reviewer Update
Good day,
After the reply from the Morclick "Hello Peter" team - which it seems is only there to try and mitigate bad reviews - ABSOLUTELY NOTHING has happened.
Perhaps the person appointed for Hello Peter mitigation in their company should also run the Customer Care Department?
It seems the only forum on which Morclick responds is this one.
Therefore - I reiterate as stated in my complaint - We want to categorically state - and I have said it to both consultants on 10 and 12 October 2022 - that we will NOT be paying the early cancellation fee at all. Should Morclick put a debit order through on our account we will reverse the amount.
We will not honour the contract signed with Morclick as Morclick has NOT BOTHERED to honour their contract with us.
Should Morclick hand us over and place us on ITC - we will seek legal recourse - as Morclick have not been in contact with us to inform us of ANYTHING pertaining to the cancellation invoice and the 90 day delay as well as their OWN breach of contract.
I cordially request that the Morclick "Hello Peter" person perhaps call the customer care department instead of ANOTHER PLACATING response.
I EXPECT an email response from the Customer Care Department TODAY (14 October 2022) before close of business. Do not bother to call me - I want what you have to say IN WRITING.
After the reply from the Morclick "Hello Peter" team - which it seems is only there to try and mitigate bad reviews - ABSOLUTELY NOTHING has happened.
Perhaps the person appointed for Hello Peter mitigation in their company should also run the Customer Care Department?
It seems the only forum on which Morclick responds is this one.
Therefore - I reiterate as stated in my complaint - We want to categorically state - and I have said it to both consultants on 10 and 12 October 2022 - that we will NOT be paying the early cancellation fee at all. Should Morclick put a debit order through on our account we will reverse the amount.
We will not honour the contract signed with Morclick as Morclick has NOT BOTHERED to honour their contract with us.
Should Morclick hand us over and place us on ITC - we will seek legal recourse - as Morclick have not been in contact with us to inform us of ANYTHING pertaining to the cancellation invoice and the 90 day delay as well as their OWN breach of contract.
I cordially request that the Morclick "Hello Peter" person perhaps call the customer care department instead of ANOTHER PLACATING response.
I EXPECT an email response from the Customer Care Department TODAY (14 October 2022) before close of business. Do not bother to call me - I want what you have to say IN WRITING.
MorClick Satellite Internet Solutions's replyOfficial
14 Oct 2022, 09:55Good morning Laurette. We would like to apologise for the frustration and inconvenience this has caused you. We have sent your message to our Customer Care Department Manager and trust that it will receive his urgent attention. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply14 Oct 2022, 09:55
Official
Good morning Laurette. We would like to apologise for the frustration and inconvenience this has caused you. We have sent your message to our Customer Care Department Manager and trust that it will receive his urgent attention. Kind Regards, The MorClick Digital Team.
LS
Laurette S's updateReviewer Update
17 Oct 2022, 07:24Good day (Once again) Morclick,
This person emailed me back:
Craig PereiraTechnical and Retentions Consultant
Email : ***
I rep**** to his email - and once again NO REPLY to my email.
So here is my email - perhaps someone could replay and let me know?:
Please answer one question:
Why did it take you 90 days to finally deem us worthy of your attention?
So when we cancelled we should have disconnected the system - and continued paying - for what??
You did not confirm the cancellation - you continued to charge us for usage EVERY MONTH - so therefore the system stayed active.
NOW in retrospect Morclick are saying that had we disconnected the system IN JULY - AND STILL PAID EVERY MONTH you would now have what? refunded us??
Please respond so that I may understand.......
I am sitting on the edge of my seat waiting for Morclick to bother to reply..
This person emailed me back:
Craig PereiraTechnical and Retentions Consultant
Email : ***
I rep**** to his email - and once again NO REPLY to my email.
So here is my email - perhaps someone could replay and let me know?:
Please answer one question:
Why did it take you 90 days to finally deem us worthy of your attention?
So when we cancelled we should have disconnected the system - and continued paying - for what??
You did not confirm the cancellation - you continued to charge us for usage EVERY MONTH - so therefore the system stayed active.
NOW in retrospect Morclick are saying that had we disconnected the system IN JULY - AND STILL PAID EVERY MONTH you would now have what? refunded us??
Please respond so that I may understand.......
I am sitting on the edge of my seat waiting for Morclick to bother to reply..
LS
Laurette S's update17 Oct 2022, 07:24
Reviewer Update
Good day (Once again) Morclick,
This person emailed me back:
Craig PereiraTechnical and Retentions Consultant
Email : ***
I rep**** to his email - and once again NO REPLY to my email.
So here is my email - perhaps someone could replay and let me know?:
Please answer one question:
Why did it take you 90 days to finally deem us worthy of your attention?
So when we cancelled we should have disconnected the system - and continued paying - for what??
You did not confirm the cancellation - you continued to charge us for usage EVERY MONTH - so therefore the system stayed active.
NOW in retrospect Morclick are saying that had we disconnected the system IN JULY - AND STILL PAID EVERY MONTH you would now have what? refunded us??
Please respond so that I may understand.......
I am sitting on the edge of my seat waiting for Morclick to bother to reply..
This person emailed me back:
Craig PereiraTechnical and Retentions Consultant
Email : ***
I rep**** to his email - and once again NO REPLY to my email.
So here is my email - perhaps someone could replay and let me know?:
Please answer one question:
Why did it take you 90 days to finally deem us worthy of your attention?
So when we cancelled we should have disconnected the system - and continued paying - for what??
You did not confirm the cancellation - you continued to charge us for usage EVERY MONTH - so therefore the system stayed active.
NOW in retrospect Morclick are saying that had we disconnected the system IN JULY - AND STILL PAID EVERY MONTH you would now have what? refunded us??
Please respond so that I may understand.......
I am sitting on the edge of my seat waiting for Morclick to bother to reply..
MorClick Satellite Internet Solutions's replyOfficial
18 Oct 2022, 13:46Good Afternoon Laurette. Thank you for sharing your email with us. We have forwarded your message to the business to enable us to gain the correct answers to your questions. We will revert back soonest.
Kind Regards, The MorClick Digital Team.
Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply18 Oct 2022, 13:46
Official
Good Afternoon Laurette. Thank you for sharing your email with us. We have forwarded your message to the business to enable us to gain the correct answers to your questions. We will revert back soonest.
Kind Regards, The MorClick Digital Team.
Kind Regards, The MorClick Digital Team.
LS
Laurette S's updateReviewer Update
02 Dec 2022, 15:14To whom it may concern,
My subscription has been cancelled - there is no outstanding payment due - to my knowledge.
WHY HAVE YOU NOT COLLECTED YOUR EQUIPMENT? I called your accounts department who informed me that "Someone will call you to make a date and time to uninstall"
So how long do I wait before that happens?
Or did I misunderstand - does the equipment BELONG TO US NOW? In which case I will start using the equipment.
Jip you guys unfortunately really do your level best to excel at doing nothing about anything - from signal to accounts to follow up to...........and the list goes on
My subscription has been cancelled - there is no outstanding payment due - to my knowledge.
WHY HAVE YOU NOT COLLECTED YOUR EQUIPMENT? I called your accounts department who informed me that "Someone will call you to make a date and time to uninstall"
So how long do I wait before that happens?
Or did I misunderstand - does the equipment BELONG TO US NOW? In which case I will start using the equipment.
Jip you guys unfortunately really do your level best to excel at doing nothing about anything - from signal to accounts to follow up to...........and the list goes on
LS
Laurette S's update02 Dec 2022, 15:14
Reviewer Update
To whom it may concern,
My subscription has been cancelled - there is no outstanding payment due - to my knowledge.
WHY HAVE YOU NOT COLLECTED YOUR EQUIPMENT? I called your accounts department who informed me that "Someone will call you to make a date and time to uninstall"
So how long do I wait before that happens?
Or did I misunderstand - does the equipment BELONG TO US NOW? In which case I will start using the equipment.
Jip you guys unfortunately really do your level best to excel at doing nothing about anything - from signal to accounts to follow up to...........and the list goes on
My subscription has been cancelled - there is no outstanding payment due - to my knowledge.
WHY HAVE YOU NOT COLLECTED YOUR EQUIPMENT? I called your accounts department who informed me that "Someone will call you to make a date and time to uninstall"
So how long do I wait before that happens?
Or did I misunderstand - does the equipment BELONG TO US NOW? In which case I will start using the equipment.
Jip you guys unfortunately really do your level best to excel at doing nothing about anything - from signal to accounts to follow up to...........and the list goes on