RC
Richard C

1 reviews | Active since Nov 2024

23 Nov 2024, 13:04

MORCLICK - BUYER BEWARE

After sales support - in ANY form, is not a feature of this organisation. On their website, your invited to send a WhatApp message for assistance. No amount of careful crafting of a message, polite or rude, triggers a functional response.

After a careful internet search, you can find a local telphone number. Service has been discontinued. After another careful internet search, one can also fine an email address for the customer care line....... One gets better results writing Father Christmas a letter.

Local sales representatives have vanished. The installer, now works part time, is trying, very trying. He is unable to connect a Number Plate Recogntion camera to the current system, but is offering to supply a standard camera instead.

In the absence of anything that remotely looks like a service, How actually do you go about cancelling a contact? Who do you tell?

And PS - I'm Not paying a cancellation fee..........

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Replies (1)
MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply25 Nov 2024, 13:57
Official
Good day, Richard, thank you for taking the time to share your feedback regarding your recent experience with our after-sales support. We sincerely apologise for the inconvenience and frustration you’ve faced and deeply regret that our service has not met your expectations. Please rest assured that we have escalated your concerns to our top support team member to assist you going forward.  Kind Regards, The MorClick Digital Team.