JB
Jaco B

1 reviews | Active since Nov 2021

19 Sept 2022, 09:56

Morclick bad bad service

Good day I canceled my account with Morclick on the 30 August 2022. I asked Azea Puramal to please remove all equipment from the farm on the 28 October 2022. She then cc Craig Pereirra for cancellation. Reason for cancellation, we are moving nearer to town and cannot afford the R1800 + deconnection & Reconnection fee. Anyway on the 16 September I recieved an account for R949. Why must I pay after I cancelled the account with them a month prior. When we opened the account last year we paid R1646.45 for installation and 1st Month subcription on the 1st November 2021. Then morclick debit our account with more than the R949 subscription travelling for the installation that happened 28 October 2021. I rep**** to that email and asked them why, I have not recieved an answer yet. I had problems with them ftom the start. I do not want them to call me, I need the emails for proof. All I asked is a confirmation for the removal of the equipment as we will finally move out end of the month September 2022. Then the farm will be empty. I will not take responsibility for any losses.

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Replies (2)
MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply19 Sept 2022, 10:57
Official
Good day Mr Botha.  Thank you so much for taking the time to let us know what you are experiencing.  We respect that you do not want to be contacted, but we will have to be in touch with you to make a suitable time for us to collect the equipment.  We will forward an urgent message to our collections department and request that the equipment be collected as soon as possible.  Please accept our apologies for the frustration you have been experiencing. Kind Regards, The MorClick Digital Team.

JB
Jaco B's update19 Sept 2022, 14:28
Reviewer Update
Morclick emailed me, we made a 6 month payment plan. I cancelled due to being retrenched and bave to move to a cheaper home and cannot afford the rwactivation fee of R1800. So I cancelled. But they dont help people being retrenched. I still have to pay R2875.00 cancellatiion fee. I asked for a 12 months payment plan, they only have 6 month payment plan. So I will do that, even though having no money at all.