CC
CHANTAL C
1 reviews | Active since Mar 2023
13 Mar 2023, 09:39
MORCLICK BAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i have signed for a second account with the services provider Morclick for WIFI and made it very clear not to change the banking details (it was clearly written on the application) and they went and changed it now they have suspended my account and i have to run around to sort out this mess but it is their own offices that did this change without my consent
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Replies (7)0
Replies (7)CC
CHANTAL C's updateReviewer Update
13 Mar 2023, 11:18so here is proof that they state they have answered my report on the hello peter and i have proof that i never changed any details no they dont want to connect me
image.png 233.22 KB
image.png 233.22 KB
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CHANTAL C's update13 Mar 2023, 11:18
Reviewer Update
so here is proof that they state they have answered my report on the hello peter and i have proof that i never changed any details no they dont want to connect me
image.png 233.22 KB
image.png 233.22 KB
MorClick Satellite Internet Solutions's replyOfficial
20 Mar 2023, 16:53 Good Afternoon. Chantal. Thank you for giving us the opportunity to investigate your complaint to ensure the best outcome. We appreciate your patience throughout the process. We would like to confirm that our records have been amended accordingly. We apologise for the inconvenience and frustration you experienced. Kind Regards, The MorClick Digital Team
Best regards,
MorClick Satellite Internet Solutions's reply20 Mar 2023, 16:53
Official
Good Afternoon. Chantal. Thank you for giving us the opportunity to investigate your complaint to ensure the best outcome. We appreciate your patience throughout the process. We would like to confirm that our records have been amended accordingly. We apologise for the inconvenience and frustration you experienced. Kind Regards, The MorClick Digital Team
Best regards,
CC
CHANTAL C's updateReviewer Update
20 Mar 2023, 17:17YES BUT STILL I DONT HAVE INTERNET DUE TO YOUR OFFICES MISTAKE
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CHANTAL C's update20 Mar 2023, 17:17
Reviewer Update
YES BUT STILL I DONT HAVE INTERNET DUE TO YOUR OFFICES MISTAKE
MorClick Satellite Internet Solutions's replyOfficial
22 Mar 2023, 12:42Good day Chantal, thank you for letting us know that your internet is still not working. We will do a follow up with our team and revert back to you. Kind Regards, The MorClick Digital Team.
Best regards,
MorClick Satellite Internet Solutions's reply22 Mar 2023, 12:42
Official
Good day Chantal, thank you for letting us know that your internet is still not working. We will do a follow up with our team and revert back to you. Kind Regards, The MorClick Digital Team.
Best regards,
MorClick Satellite Internet Solutions's replyOfficial
24 Mar 2023, 16:22Good Afternoon Chantal. We have followed up with our Finance Department and they have advise that your payment has not reflected in our bank account as yet. Maybe you can give your bank a call and find out if there is a problem on their side? Thank you so much. Kind Regards, The MorClick Digital Team.
Best regards,
MorClick Satellite Internet Solutions's reply24 Mar 2023, 16:22
Official
Good Afternoon Chantal. We have followed up with our Finance Department and they have advise that your payment has not reflected in our bank account as yet. Maybe you can give your bank a call and find out if there is a problem on their side? Thank you so much. Kind Regards, The MorClick Digital Team.
Best regards,
CC
CHANTAL C's updateReviewer Update
05 Apr 2023, 16:04good day it is very strange that so many other people complain about the VERY BAD services they are getting from your offices over and over again and still i am not sorted out with data the debit order did go off my account and my internet is off and they are saying they will cancel my services with immediate effect you can call over and over and ask to speak to a manager and no one is taking your calls each time a different story really i will now make it public for everyone to stay away from your services
CC
CHANTAL C's update05 Apr 2023, 16:04
Reviewer Update
good day it is very strange that so many other people complain about the VERY BAD services they are getting from your offices over and over again and still i am not sorted out with data the debit order did go off my account and my internet is off and they are saying they will cancel my services with immediate effect you can call over and over and ask to speak to a manager and no one is taking your calls each time a different story really i will now make it public for everyone to stay away from your services
MorClick Satellite Internet Solutions's replyOfficial
13 Apr 2023, 12:09Good day Chantal. Thank you for your message. We have been in touch with our finance department and confirm that they have communicated with you via email and await your reply.
Kind Regards, The MorClick Digital Team.
Kind Regards, The MorClick Digital Team.
Best regards,
MorClick Satellite Internet Solutions's reply13 Apr 2023, 12:09
Official
Good day Chantal. Thank you for your message. We have been in touch with our finance department and confirm that they have communicated with you via email and await your reply.
Kind Regards, The MorClick Digital Team.
Kind Regards, The MorClick Digital Team.
Best regards,