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deon P
1 reviews | Active since Apr 2023
04 Apr 2023, 20:51
MorClick Bad
If I can give them a -10 rating that will even be to good, I requested a speed of not less than 5mps did not get that, when I mail them for problems got the worst service they do not come back to you. I want to increase my speed up and till today no one has phoned me, try to phone the 4 times today no luck This is the worst service I ever got. Stay away
Helpful (0)
Replies (3)0
Replies (3)
MorClick Satellite Internet Solutions's replyOfficial
14 Apr 2023, 12:22Good day Deon. We would like to thank you for reaching out. Thank you for your patience while we investigated your complaint so that you can have the best outcome. We have been advised by our Customer Care Department that you were considering upgrading your subscription and spoke to one of our dedicated team members who sent you an E-Acceptance to proceed with the upgrade, but to date we have not received your acceptance. We apologise for the delay, frustration and inconvenience the delay must have caused you but we hope that you will reconsider your decision to continue with the upgrade. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply14 Apr 2023, 12:22
Official
Good day Deon. We would like to thank you for reaching out. Thank you for your patience while we investigated your complaint so that you can have the best outcome. We have been advised by our Customer Care Department that you were considering upgrading your subscription and spoke to one of our dedicated team members who sent you an E-Acceptance to proceed with the upgrade, but to date we have not received your acceptance. We apologise for the delay, frustration and inconvenience the delay must have caused you but we hope that you will reconsider your decision to continue with the upgrade. Kind Regards, The MorClick Digital Team.
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deon P's updateReviewer Update
24 Apr 2023, 19:05As I said previously this is the worst company ever when it comes to service. today is the 24/04/20023 and no one AND I MEEN NO ONE contacted me regarding my problem or the up grade I was thinking of. As I said I will give them a -100 rating if I could. Speaking to other people regard Morclick they had the same experience I had and could not get out.
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deon P's update24 Apr 2023, 19:05
Reviewer Update
As I said previously this is the worst company ever when it comes to service. today is the 24/04/20023 and no one AND I MEEN NO ONE contacted me regarding my problem or the up grade I was thinking of. As I said I will give them a -100 rating if I could. Speaking to other people regard Morclick they had the same experience I had and could not get out.
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deon P's updateReviewer Update
15 May 2023, 09:33And here we go can we give a -100, this company is the pits, no customer service at all, sins their last feedback I had no reply, but they can take your money very fast,
I am reporting them to the Ombudsman because we are paying for a service and not getting any..
I am reporting them to the Ombudsman because we are paying for a service and not getting any..
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deon P's update15 May 2023, 09:33
Reviewer Update
And here we go can we give a -100, this company is the pits, no customer service at all, sins their last feedback I had no reply, but they can take your money very fast,
I am reporting them to the Ombudsman because we are paying for a service and not getting any..
I am reporting them to the Ombudsman because we are paying for a service and not getting any..