MV
Martin V
1 reviews | Active since Sept 2009
14 May 2024, 20:50
Laps contract billing just extended without any consent for extension on contract
Sign contract for 24 months with Moreclick on 23/03/2022. 19/04/2024 get email with statement saying may account is overdue with amount ofR1989.50 for April and May subscriptions for a contract which was signed for only 24 moths on 23/032022. From beginning of April up to now their was no device connected on may site and I have not agree to any extensions on the contract a the service is very bad(theirs other words which the service can be describe but it's not for media). I all so has not received any invoices for service as up to February 2024. Only received overdue statement. On 02/05/2024 received sms please provide proof off payment for outstanding amount.
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MorClick Satellite Internet Solutions's replyOfficial
15 May 2024, 09:37Good day Mr Venter, your feedback is crucial to us, and we've acknowledged the issues you've encountered in reaching our customer services department. We apologise for the inconvenience you've experienced due to delays in our service. As part of our efforts to improve, we're integrating systems to enhance our customer support, a process that may temporarily impact response times. However, we're nearing completion in refining your experience to ensure faster responses and smoother query resolutions. Despite the challenges posed by this transition, our dedicated team is focused on exceeding your expectations and providing you with unparalleled service. For the best possible outcome, we have escalated your concerns to our billing department to contact you. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply15 May 2024, 09:37
Official
Good day Mr Venter, your feedback is crucial to us, and we've acknowledged the issues you've encountered in reaching our customer services department. We apologise for the inconvenience you've experienced due to delays in our service. As part of our efforts to improve, we're integrating systems to enhance our customer support, a process that may temporarily impact response times. However, we're nearing completion in refining your experience to ensure faster responses and smoother query resolutions. Despite the challenges posed by this transition, our dedicated team is focused on exceeding your expectations and providing you with unparalleled service. For the best possible outcome, we have escalated your concerns to our billing department to contact you. Kind Regards, The MorClick Digital Team.