**** internet connection and no help received.

I signed up with Morclick a few months ago for a 5mb/s uncapped, unshaped, unthrottled line. Shortly after signing up I came to learn that the package is far from uncapped,unshaped,unthrottled. I was suddenly advised about a FUP that In my opinion is very unfair as the throttling that is imposed is crazy. In order for you to enjoy some of what they call "unthrottled, uncapped, unshaped" you have to sign up for the 20mb/s package. I went ahead and did that around the end of November and since then the speeds and general internet has been worse than ever. I have contacted Morclick on numerous occasions begging for assistance but sadly to date I am still having the same problems. The speeds we get you cannot stream and alot of the time the connection falls over completely. In fact while I am writing this the connection is down completely. I asked kindly if they could resolve this issue as my daughter started online schooling on Monday and I desperately needed a good connection for her to receive her online education. Sadly the problem has still not been resolved. I had to go and buy a mobile router and load data on it to make sure that she could attend school. I really don't know what to do anymore. All I ask is that I get what I pay for but sadly noone at morclick has bothered to resolve my problem.