Internet communications

On the 16th of January 2021 I send an email to Morclick, stating that our rooter was installed on the 7th of January 2021. We received an invoice a few days later which was in arrears already. They charged us for connecting fees and installation fees which was included in our package. They quoted us for unlimited data which was secondly not the case. When I query the fact that the internet is too slow for the purpose for which we want it, my son wanted to start with game streaming, they told me that the internet isn't suitable for game streaming. I wasn't told that from start. Due to covid and my son in Australia that app**** for the internet for us, he had unforseen circumstances and couldn't manage the payments anymore, I cancelled the subscription in an email to Ayesha Mooss and Neo Ramata. With NO feedback. We're only receive sassa as explained to them, that's why my son in Australia app**** for the internet. On 01 November 2022, a year later, I suddenly received a final notice email from Earl Togman from the debtors department. Firstly we weren't satisfied with the services from start. The internet that we wanted wasn't provided and no help in that case. Secondly I explained my son's position of unforseen circumstances. And after a year suddenly a final notice. My emails sent to them previously was with no response back. We are really unhappy with the services of Morclick and will never advice anybody to get this internet