ST
Sandy T
1 reviews | Active since Jan 2024
12 Jan 2024, 09:53
IMPOSSIBLE TO CANCEL CONTRACT IN COOLING OFF PERIOD
I emailed Morclick on 6 December to cancel my new contract because because my 20 Mbps line was just not delivering. I was still within the cooling off period. Since then I have written several emails, switched off the satellite and asked them to remove their equipment. I am getting absolutely nowhere! I have NEVER been so frustrated by a service provider before. Biggest mistake I ever made.
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MorClick Satellite Internet Solutions's replyOfficial
12 Jan 2024, 10:29Good day Sandy. We hope this message finds you well. Thank you for reaching out regarding the cancellation of your contract. We understand the process can be challenging. Your concern has been escalated to our Cancellation Department to assist you with the process. We apologise for the frustration and thank you so much for allowing us to assist you. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply12 Jan 2024, 10:29
Official
Good day Sandy. We hope this message finds you well. Thank you for reaching out regarding the cancellation of your contract. We understand the process can be challenging. Your concern has been escalated to our Cancellation Department to assist you with the process. We apologise for the frustration and thank you so much for allowing us to assist you. Kind Regards, The MorClick Digital Team.