GK
Gerhard K
1 reviews | Active since May 2014
02 Sept 2025, 15:13
I have being on their satellite from the beginning of their service
I have being on their satellite from the beginning of their service. Since they changed from one satellite to another, I have experienced problems. I have reported the problem, but to no avail. I changed to another wi- fi supplier, but Morclick say I can not and must keep to their contract for another 14 months. So now I must pay for no services. I must have proper wi- fi as I am a farmer and my alarm and cctv systems work through wi-fi. It is just Ridiculous.
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MorClick Satellite Internet Solutions's replyOfficial
03 Sept 2025, 10:35 Dear Gerhard.
Thank you for being with us from the very start of our satellite service. We sincerely regret the inconvenience and frustration you have experienced since the changeover. We understand how critical a reliable connection is, especially for important systems like your farm alarm and CCTV. Please be assured that your concerns have been noted and we take them very seriously. We are committed to working with you to find a solution and help ensure your service meets your needs. Thank you for providing your contact details, we will be escalating your case to our Support team for urgent review. We appreciate your patience and loyalty thus far and want to support you through this challenge. Kind Regards.
MorClick Satellite Internet Solutions's reply03 Sept 2025, 10:35
Official
Dear Gerhard.
Thank you for being with us from the very start of our satellite service. We sincerely regret the inconvenience and frustration you have experienced since the changeover. We understand how critical a reliable connection is, especially for important systems like your farm alarm and CCTV. Please be assured that your concerns have been noted and we take them very seriously. We are committed to working with you to find a solution and help ensure your service meets your needs. Thank you for providing your contact details, we will be escalating your case to our Support team for urgent review. We appreciate your patience and loyalty thus far and want to support you through this challenge. Kind Regards.