EE
Elaina E

1 reviews | Active since Aug 2024

14 Apr 2025, 09:25

Gatvol for Morclick

Just so GATVOL for their problems. I have been with them a long time and as soon as I can I am done with them. I even upgraded my package to see if it will resolve my problems but yet no such luck. Allot of connections issues. We are a remote located farm so wifi is our only way to communicate with the outside world but Morclick is forsure not the only service provider. You make payment on Friday 11 April 07:07 and then on Monday 14 April your service is suspended due to non payment but you send via bank proof of payment to 3 different personnel. Then when you walk in to the field to get cell service to contact them via WhatsApp you wait long time for response due to high chat volumes which leaves one to assume they have alot of customers online. People there is alot of other Internet service providers please think before choosing. I most definitely is reconsidering my choices.

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Replies (2)
MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply14 Apr 2025, 12:53
Official
Good day, Elaina. We truly appreciate you sharing your concerns with us—it helps us improve and better serve our customers. Our team is committed to resolving your complaint promptly and ensuring your experience with us improves moving forward. We apologise for the inconvenience and frustration this has caused you and would like to assist you by escalating your review to the Finance Department to assist you directly, as they have access to your account. We thank you for your patience during this process.  Kind Regards. The MorClick. Digital Team.
EE
Elaina E's update14 Apr 2025, 13:02
Reviewer Update
My issue for suspended service has been resolved. It only took over 2 hours for an agent to reply on my WhatsApp. Your customer service needs allot of improvements. 2 HOURS