Formal Complaint – Unacceptable Service and Misrepresentation

After years, months, and countless unresolved complaints, we have finally discovered the truth behind the extremely poor service we have been receiving from MorClick Satellite Internet Solutions.

Despite paying for an uncapped 20 Mbps internet package, we have consistently been receiving speeds of approximately 600 b/s—a complete misrepresentation of the service we are being charged for. Following numerous complaints and disputes, a technician was eventually sent out (which we were expected to pay for), only for him to unintentionally reveal that we have been capped and throttled the entire time.

At no point was this disclosed to us. We were never informed, nor was it properly explained, that the service we are paying for would be limited or throttled. Hiding behind vague contract clauses without full transparency to the consumer is dishonest and unacceptable.

To make matters worse, today—on a Sunday—we are once again experiencing severe connection issues. This ongoing disruption, lack of communication, and misleading business practice is beyond frustrating.

Why are we being billed for uncapped internet, when in reality, the service is capped and throttled? The inconsistency and dishonesty are appalling.

This is by far the worst service I have encountered. Unfortunately, satellite is our only option—otherwise, we would have moved long ago. I am completely fed up and demand a full and honest explanation, immediate corrective action, and accountability for this prolonged misrepresentation.