Extremely Disappointed with MorClick's Service and Unexpected Charges

I recently had an unfortunate experience with MorClick regarding my account. Upon signing up, I was informed that the cancellation fee would be equivalent to one month's charge. However, I received a demand for a significantly higher amount of R7,190.31. This discrepancy was quite unexpected.

The reason I decided to cancel my service was due to consistently slow internet speeds. Despite being promised a certain speed, the service was seldom reliable and was often very slow. This made it difficult to justify paying high monthly fees for such poor service.

It appears that additional fees and collection charges have been app****, which were not communicated to me initially. This situation feels misleading and does not align with the terms I agreed to when I joined.

I have formally disputed these charges and am hopeful for a resolution that reflects our original agreement. Additionally, I am considering reaching out to relevant consumer protection agencies to understand my options better.

For those considering MorClick, I recommend seeking clear, written confirmation of all terms and potential charges to avoid misunderstandings. Also, ensure that the service quality meets your expectations before committing to a long-term contract.