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Wilma H

1 reviews | Active since Mar 2013

30 Mar 2023, 14:13

Extremely bad service

We have been battling with MorClick from day 1. There is no after hour service (or even office hours) available. You can e-mail your query (to which an automated response with your ticket number is send back to you in confirmation that they did receive your e-mail) but don't expect to get a response from them. I work from home and a stable and reliable internet service is a must. Unfortunately, with MorClick you have NO reliable internet connection. I did a few speed tests, and it is horrible. Download 2.6 average and Upload 2.5 average. This company is a joke. They do not care about their customers at all. I honor my side of the contract (24 months) but they do not honor their side of the contract. The service from this company is bad and I will not recommend anyone to use them. My contract expires in November this year and I will not renew it.

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Replies (3)
MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply31 Mar 2023, 15:37
Official
Good day Wilma. Thank you for reaching out and letting us know.  We have escalated your complaint to our customer services department and they have advised that someone will contacting you today to assist you telephonically, we are waiting for their feedback from them.  Kind Regards, The MorClick Digital Team.
WH
Wilma H's update03 Apr 2023, 08:42
Reviewer Update
Good day, a gentleman by the name of Kevin Lewis did get back to me. He informed me that they are replacing the router as it seems that the router is the problem. The only problem I now have is that MorClick sends parcels via PEP. PEP takes about 7 to 10 days from one PEP to the next. Surely a company as big as MorClick can afford courier services?? I cannot wait another 7 to 10 days for a router. I am paying another service provider for internet services because MorClick's internet service is not working. It is unfair to expect me to wait another 2 weeks to be able to use your internet services, my debit order already went off on Saturday - I have honored my side of the contract. Either find another courier, or even the person who installed the system, or place a credit on my account for services not rendered by your company.
MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply11 Apr 2023, 14:54
Official
Good day Wilma.  We are happy to hear that you have received your new router and thank you so much for collecting it!  We are so sorry for the inconvenience.  Kind Regards The MorClick Digital Team.