MG
Marius G
1 reviews | Active since Sept 2025
17 Sept 2025, 10:05
Extemely Poor service
This is one company to avoid. I signed up with Moreclick 2 years ago. They were good until they changed satellites. Now the internet is so slow, I cannot even run a speed test. I also tried to change my debit order details since I deregistered the paying company, but got no response from them. So I started paying by EFT, only to receive a monthly penalty because the debit order is not working. So they want me to pay for their bad service. After many unanswered emails and WhatsApp messages, I have now decided to cancel my subscription since I cannot do my work with the slow internet they provide. Let's see if they want to contest the cancellation...
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MorClick Satellite Internet Solutions's replyOfficial
17 Sept 2025, 14:59Good Day Marius.
Thank you for taking the time to share your concerns with us. We would like to sincerely thank you for being a loyal subscriber, and we apologise for the difficulties you have experienced with your internet service.
Please be assured that we take your feedback very seriously and will escalate this matter to head office immediately. A team member will contact you as soon as possible to resolve these issues swiftly.
Thank you for your patience and understanding during this time. We truly appreciate you bringing this to our attention. Warm Regards, The MorClick Digital Team.
Thank you for taking the time to share your concerns with us. We would like to sincerely thank you for being a loyal subscriber, and we apologise for the difficulties you have experienced with your internet service.
Please be assured that we take your feedback very seriously and will escalate this matter to head office immediately. A team member will contact you as soon as possible to resolve these issues swiftly.
Thank you for your patience and understanding during this time. We truly appreciate you bringing this to our attention. Warm Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply17 Sept 2025, 14:59
Official
Good Day Marius.
Thank you for taking the time to share your concerns with us. We would like to sincerely thank you for being a loyal subscriber, and we apologise for the difficulties you have experienced with your internet service.
Please be assured that we take your feedback very seriously and will escalate this matter to head office immediately. A team member will contact you as soon as possible to resolve these issues swiftly.
Thank you for your patience and understanding during this time. We truly appreciate you bringing this to our attention. Warm Regards, The MorClick Digital Team.
Thank you for taking the time to share your concerns with us. We would like to sincerely thank you for being a loyal subscriber, and we apologise for the difficulties you have experienced with your internet service.
Please be assured that we take your feedback very seriously and will escalate this matter to head office immediately. A team member will contact you as soon as possible to resolve these issues swiftly.
Thank you for your patience and understanding during this time. We truly appreciate you bringing this to our attention. Warm Regards, The MorClick Digital Team.