ES
Elizabeth S
1 reviews | Active since Feb 2014
19 Jul 2024, 14:31
Disgusted Morclick client.
Like another client above, unfortunately you cannot give less than 1 star! I started my contract 15 months ago, with Morclick and it has been the biggest nightmare of my life! For days on end I have NO internet then I have internet for a certain period but can only access with my laptop! I cannot connect with my iphone, ipad or TV for streaming Netflix! I have never in the 15 months been able to connect with my apple devices to the Morclick at home, though I can connect to any network worldwide with my Apple devices! The technicians blamed the apple devices???? To date the CEO Mr K Pizani does not answered any queries or calls sent direct to him. They discontinued their customer call line, I wonder why and the whatsup service is useless! I am tired of paying every month for a non existing service. So many promises were made about how I will be able to stream! I can’t!
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MorClick Satellite Internet Solutions's replyOfficial
22 Jul 2024, 11:36 Good day Elizabeth, we apologise for the negative experience you’ve had with our service. Your intermittent connectivity, we understand is most frustrating. We have forwarded your internet concerns to our team who have assigned a technician to investigate and identify the root cause. They will be in communication with you via our WhatsApp portal regarding their findings. Although you have not received communication from our CEO, please be assured that, should no suitable resolution be found to your problem, we will address it with our Chief of Operations, who has been included in our request for assistance. Your business is very valuable to us and we appreciate you bringing this to our attention. We strive to achieve suitable resolution for you. Kind Regards, The MorClick Digital Team.
Best regards,
MorClick Satellite Internet Solutions's reply22 Jul 2024, 11:36
Official
Good day Elizabeth, we apologise for the negative experience you’ve had with our service. Your intermittent connectivity, we understand is most frustrating. We have forwarded your internet concerns to our team who have assigned a technician to investigate and identify the root cause. They will be in communication with you via our WhatsApp portal regarding their findings. Although you have not received communication from our CEO, please be assured that, should no suitable resolution be found to your problem, we will address it with our Chief of Operations, who has been included in our request for assistance. Your business is very valuable to us and we appreciate you bringing this to our attention. We strive to achieve suitable resolution for you. Kind Regards, The MorClick Digital Team.
Best regards,