DB
David B
1 reviews | Active since Jun 2025
12 Jul 2025, 11:13
Discouraged and upsetting
It is not lekker to have a internet provider that doesn't supply you with the connection they have promised. Now we're stuck with a contract that we don't get the sevice from.
Helpful (0)
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Replies (1)
MorClick Satellite Internet Solutions's replyOfficial
14 Jul 2025, 12:31Good day, David.
Thank you for taking the time to share your experience with us. We appreciate the time it took out of your day. We want to sincerely apologise for the frustration and disappointment caused by the service issues you’ve encountered. We understand the importance of a stable connection, and we regret that we did not meet your expectations.
Please be assured that we take your feedback very seriously. We are currently investigating the matter thoroughly to identify the root cause and provide a meaningful solution to restore your service as quickly as possible. Your concerns have been escalated to our dedicated support team for immediate attention, and they will be reaching out to you directly. We remain committed to ensuring you have a better experience moving forward. Thank you for allowing us to assist you. Warm regards,
Thank you for taking the time to share your experience with us. We appreciate the time it took out of your day. We want to sincerely apologise for the frustration and disappointment caused by the service issues you’ve encountered. We understand the importance of a stable connection, and we regret that we did not meet your expectations.
Please be assured that we take your feedback very seriously. We are currently investigating the matter thoroughly to identify the root cause and provide a meaningful solution to restore your service as quickly as possible. Your concerns have been escalated to our dedicated support team for immediate attention, and they will be reaching out to you directly. We remain committed to ensuring you have a better experience moving forward. Thank you for allowing us to assist you. Warm regards,
MorClick Satellite Internet Solutions's reply14 Jul 2025, 12:31
Official
Good day, David.
Thank you for taking the time to share your experience with us. We appreciate the time it took out of your day. We want to sincerely apologise for the frustration and disappointment caused by the service issues you’ve encountered. We understand the importance of a stable connection, and we regret that we did not meet your expectations.
Please be assured that we take your feedback very seriously. We are currently investigating the matter thoroughly to identify the root cause and provide a meaningful solution to restore your service as quickly as possible. Your concerns have been escalated to our dedicated support team for immediate attention, and they will be reaching out to you directly. We remain committed to ensuring you have a better experience moving forward. Thank you for allowing us to assist you. Warm regards,
Thank you for taking the time to share your experience with us. We appreciate the time it took out of your day. We want to sincerely apologise for the frustration and disappointment caused by the service issues you’ve encountered. We understand the importance of a stable connection, and we regret that we did not meet your expectations.
Please be assured that we take your feedback very seriously. We are currently investigating the matter thoroughly to identify the root cause and provide a meaningful solution to restore your service as quickly as possible. Your concerns have been escalated to our dedicated support team for immediate attention, and they will be reaching out to you directly. We remain committed to ensuring you have a better experience moving forward. Thank you for allowing us to assist you. Warm regards,