MJ
Michael J
1 reviews | Active since Mar 2021
17 Jan 2025, 14:27
Canceled my contract and still getting bills. No reply from Moreclick.
I have sent moreclick (Riaan Aitken) a email on 22 November 2024 to confirm my cancelation. Riaan also said our contract has come to terms and we will not be bill extra and the cancelation will be done. Roll on to today 17 Jan 2025 and we received our bill from moreclick. Riaan is not replying on email our rep as well. Impossible to get a respons from the company. But try buy and install one of there units. They wil be in contact with you until they receive there first payment.
Helpful (0)
Replies (6)0
Replies (6)
MorClick Satellite Internet Solutions's replyOfficial
20 Jan 2025, 09:12Good Morning, Michael. Thank you for bringing this to our attention. We sincerely apologise for any inconvenience. We want you to know that your concerns are important to us, and we will escalate to our head office to contact you directly and resolve this as quickly as possible.
Kind Regards. The MorClick Digital Team.
Kind Regards. The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply20 Jan 2025, 09:12
Official
Good Morning, Michael. Thank you for bringing this to our attention. We sincerely apologise for any inconvenience. We want you to know that your concerns are important to us, and we will escalate to our head office to contact you directly and resolve this as quickly as possible.
Kind Regards. The MorClick Digital Team.
Kind Regards. The MorClick Digital Team.
MJ
Michael J's updateReviewer Update
21 Jan 2025, 17:09Thank you very much for your BOT reply!/s Unfortunately you have still not contacted me. Can anyone contact me please ASAP otherwise I will escalate this to my lawyer.
MJ
Michael J's update21 Jan 2025, 17:09
Reviewer Update
Thank you very much for your BOT reply!/s Unfortunately you have still not contacted me. Can anyone contact me please ASAP otherwise I will escalate this to my lawyer.
MorClick Satellite Internet Solutions's replyOfficial
22 Jan 2025, 10:06Good day, Michael, I am so sorry that no one has rep**** to you as yet. I will follow up with our finance department about why an account was sent to you in January and clarify any misunderstandings. Please accept our sincere apologies. Kind Regards. The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply22 Jan 2025, 10:06
Official
Good day, Michael, I am so sorry that no one has rep**** to you as yet. I will follow up with our finance department about why an account was sent to you in January and clarify any misunderstandings. Please accept our sincere apologies. Kind Regards. The MorClick Digital Team.
MJ
Michael J's updateReviewer Update
13 Feb 2025, 17:04You took my money after calling me and telling me you will not let the debit order go off. Apologizing the whole way thru and you still took my money. RIAAN AITKEN I want my money back. This company must be in big financial trouble if they keep on taking x clients money even after writing in email saying that the contract has been cancel. Do not open a contract with Morclick. It's just lie after lie with them. RIAAN AITKEN CALL ME ASAP AND EXPLAIN YOURSELF AND YOUR COMPANY'S BEHAVIOR.
MJ
Michael J's update13 Feb 2025, 17:04
Reviewer Update
You took my money after calling me and telling me you will not let the debit order go off. Apologizing the whole way thru and you still took my money. RIAAN AITKEN I want my money back. This company must be in big financial trouble if they keep on taking x clients money even after writing in email saying that the contract has been cancel. Do not open a contract with Morclick. It's just lie after lie with them. RIAAN AITKEN CALL ME ASAP AND EXPLAIN YOURSELF AND YOUR COMPANY'S BEHAVIOR.
MorClick Satellite Internet Solutions's replyOfficial
14 Feb 2025, 12:14Dear Mr Joubert, we sincerely apologise for the frustration and inconvenience this situation has caused you. We understand how upsetting it is to you. We have escalated your concerns to head office to discuss this further with you. Once again, we regret the inconvenience caused and appreciate you bringing it to our attention. Kind Regards. MorClick Digital Team.
MorClick Satellite Internet Solutions's reply14 Feb 2025, 12:14
Official
Dear Mr Joubert, we sincerely apologise for the frustration and inconvenience this situation has caused you. We understand how upsetting it is to you. We have escalated your concerns to head office to discuss this further with you. Once again, we regret the inconvenience caused and appreciate you bringing it to our attention. Kind Regards. MorClick Digital Team.
MJ
Michael J's updateReviewer Update
18 Feb 2025, 10:27Still have not received a phone call from Morclick. I don't want to hear anymore apologies from a bot. Please call me so we can sort this out. I have now received another statment of the amount that is going to be deducted at the end of the month. You have told me in writing and on the phone that my contract is canceled yet you are still *****ing my money.
MJ
Michael J's update18 Feb 2025, 10:27
Reviewer Update
Still have not received a phone call from Morclick. I don't want to hear anymore apologies from a bot. Please call me so we can sort this out. I have now received another statment of the amount that is going to be deducted at the end of the month. You have told me in writing and on the phone that my contract is canceled yet you are still *****ing my money.