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Judy S
1 reviews | Active since Dec 2023
03 Jan 2024, 23:36
Cancelation of MorClick contract - frustration
Cancelation of contract is impossible with MorClick. I have been sending emails to customer service to customer the contract since November. MorClick have suspended the service but not the billing. MorClick keeps on creating unauthorized debit orders and deducting money from our bank account.
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MorClick Satellite Internet Solutions's replyOfficial
04 Jan 2024, 11:39Good day Judy; thank you for getting in touch. We acknowledge that your contract has been successfully cancelled. We sincerely apologise for any inconvenience the delay caused. Please be assured that we have escalated the matter to our dedicated support team, who are actively communicating with our finance department to expedite the resolution process. We understand the importance of a timely resolution, and our support team shall communicate with you throughout the process until completion. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply04 Jan 2024, 11:39
Official
Good day Judy; thank you for getting in touch. We acknowledge that your contract has been successfully cancelled. We sincerely apologise for any inconvenience the delay caused. Please be assured that we have escalated the matter to our dedicated support team, who are actively communicating with our finance department to expedite the resolution process. We understand the importance of a timely resolution, and our support team shall communicate with you throughout the process until completion. Kind Regards, The MorClick Digital Team.