DR
Dietrich R
1 reviews | Active since Oct 2024
15 Oct 2024, 09:22
Bridge of Contract
This company failed to provide me with the product and service I contracted with them in 2023. After numerous emails, queries, lock-in and incidents recorded from myself as well as my IT Consultant (that had dealer contract with them - that he since cancelled), they hold me contractually liable for the full amount. Let me made this absolutely clear that I have NO problem in paying for a service that I've received. I had 0 service and YET they hold me in bridge of contract. How can I be in bridge if THEY are in fact in bridge of contract as they have failed to provide the service that they contractually agreed to provide to me?
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Replies (4)
MorClick Satellite Internet Solutions's replyOfficial
15 Oct 2024, 10:28Good Morning Dietrich, thank you for taking the time to share your experience with us. We deeply regret that you feel the service you expected was not delivered, and we fully understand how frustrating and inconvenient this must be for you. Your concerns are very important to us, and have therefore escalated the matter to our relevant team. Someone will be in touch with you shortly to discuss your concerns and determine the best way forward. We truly appreciate your patience and understanding while we work to address this issue. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply15 Oct 2024, 10:28
Official
Good Morning Dietrich, thank you for taking the time to share your experience with us. We deeply regret that you feel the service you expected was not delivered, and we fully understand how frustrating and inconvenient this must be for you. Your concerns are very important to us, and have therefore escalated the matter to our relevant team. Someone will be in touch with you shortly to discuss your concerns and determine the best way forward. We truly appreciate your patience and understanding while we work to address this issue. Kind Regards, The MorClick Digital Team.
DR
Dietrich R's updateReviewer Update
21 Oct 2024, 10:34Their Breach of Contract turned on my review to a "Bridge" that I still can't get over.
They are trying to ****** the full contract fee from. A contract fee for what?
They only rep**** last week on my initial review and nothing since. And still the threats continue to my good credit profile. How can this be allowed?
If anyone else had a similar experience and manage to get it resolved, please HELP! How is this FAIR BUSINESS PRACTISE?
They are trying to ****** the full contract fee from. A contract fee for what?
They only rep**** last week on my initial review and nothing since. And still the threats continue to my good credit profile. How can this be allowed?
If anyone else had a similar experience and manage to get it resolved, please HELP! How is this FAIR BUSINESS PRACTISE?
DR
Dietrich R's update21 Oct 2024, 10:34
Reviewer Update
Their Breach of Contract turned on my review to a "Bridge" that I still can't get over.
They are trying to ****** the full contract fee from. A contract fee for what?
They only rep**** last week on my initial review and nothing since. And still the threats continue to my good credit profile. How can this be allowed?
If anyone else had a similar experience and manage to get it resolved, please HELP! How is this FAIR BUSINESS PRACTISE?
They are trying to ****** the full contract fee from. A contract fee for what?
They only rep**** last week on my initial review and nothing since. And still the threats continue to my good credit profile. How can this be allowed?
If anyone else had a similar experience and manage to get it resolved, please HELP! How is this FAIR BUSINESS PRACTISE?
MorClick Satellite Internet Solutions's replyOfficial
22 Oct 2024, 09:14Good day, Mr. Remmert. We hope you're doing well. Thank you so much for your message. We wanted to confirm that our representative Kalaivani reached out to you yesterday to explain the reasons for the charges. Please feel free to contact her directly if you have any further questions or if there are matters you feel need additional clarification she is standing by to assist. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply22 Oct 2024, 09:14
Official
Good day, Mr. Remmert. We hope you're doing well. Thank you so much for your message. We wanted to confirm that our representative Kalaivani reached out to you yesterday to explain the reasons for the charges. Please feel free to contact her directly if you have any further questions or if there are matters you feel need additional clarification she is standing by to assist. Kind Regards, The MorClick Digital Team.
DR
Dietrich R's updateReviewer Update
01 Nov 2024, 11:55I just cannot get Morclick to admit that they are at fault. A consultant was in contact with me and after giving me an amount to settle my account (which I did immediately), she just came back and said that it was a system fault and I still have to pay the full amount. Her email read:
"I would like to reiterate that, given your dissatisfaction with the network, the terms of your subscriber agreement indicate an early cancellation fee of R5,750.00, inclusive of VAT. However, we settled on a reduced fee of R1,566.02, which reflects only the usage of the network prior to the account cancellation."
How can this type of customer service suffice?
"I would like to reiterate that, given your dissatisfaction with the network, the terms of your subscriber agreement indicate an early cancellation fee of R5,750.00, inclusive of VAT. However, we settled on a reduced fee of R1,566.02, which reflects only the usage of the network prior to the account cancellation."
How can this type of customer service suffice?
DR
Dietrich R's update01 Nov 2024, 11:55
Reviewer Update
I just cannot get Morclick to admit that they are at fault. A consultant was in contact with me and after giving me an amount to settle my account (which I did immediately), she just came back and said that it was a system fault and I still have to pay the full amount. Her email read:
"I would like to reiterate that, given your dissatisfaction with the network, the terms of your subscriber agreement indicate an early cancellation fee of R5,750.00, inclusive of VAT. However, we settled on a reduced fee of R1,566.02, which reflects only the usage of the network prior to the account cancellation."
How can this type of customer service suffice?
"I would like to reiterate that, given your dissatisfaction with the network, the terms of your subscriber agreement indicate an early cancellation fee of R5,750.00, inclusive of VAT. However, we settled on a reduced fee of R1,566.02, which reflects only the usage of the network prior to the account cancellation."
How can this type of customer service suffice?