Breach of Contract and Harassment Over Non-Functional Service

I signed up for a subscription with MoreClick, but from day one, the internet service was unreliable. Despite repeatedly contacting support, I was only told that the issue would be escalated to higher management—yet nothing was resolved. I eventually decided to cancel the service and submitted a cancellation request. Someone from the team called to follow up, and I confirmed my intention to cancel. She assured me she would get back to me, but I never heard anything further. Yesterday, Mr. Cassim—who now claims that cancellation emails are directed to him—denied ever receiving my request. This is after I was ignored for two months without any resolution. Now I’m being told I must pay for a service I didn’t use, along with a cancellation or early termination fee for a contract tied to a product that never worked properly. This is unacceptable. It feels like harassment and an abuse of contractual terms to exploit customers. I will be pursuing legal action, as I refuse to pay for a service that failed to deliver from the start. The advertised download speed was 20 Mbps, but I never received more than 7 Mbps.