Blatant handover without correct reconciliation of account

App**** for service which was effective December. Service was not to my understanding and need and I cancelled with 7 days. Last day of use of service was 31 December 2022.

Despite my cancellation they continued billing. Furthermore I was moving out of the house where service was being provided and informed of this as well while following up on why cancellation had not been processed.

After being in contact with 2 people in their accounts department who all promised to resolve, there is still a balance outstanding from bad reconciliation as not all amount that should have been credited have been processed.

They contacted me a few months ago to collect fish and I passed on details of real estate agent. As I said I don’t live there and they had more than enough time to collect their property. I have even arranged for their modem to be collected as I do not live to far from previous address.

Today on a Saturday I get another email from them telling they have reported my to ITC. How difficult is it to pass a credit note or reconcile incorrect billing.

Obviously since they have advised it is now with ITC I have no choice but to spend my time reoslving matter and providing all correspondence and history of their phone call as support for matter resovled on my side.

How arrogant of businesses whose admin is not done properly to blatantly just hand over customers assuming our ignorance on accounting matters