Beware of Morclick's Unsatisfactory Service and Unauthorized Charges

Dear fellow consumers,

I feel compelled to share my disappointing experience with Morclick, shedding light on their unsatisfactory service and questionable billing practices. It is my sincere hope that this review serves as a cautionary tale to those considering engaging with this company.

From the very start of our contract with Morclick on April 12th, it became evident that we were in for a less-than-pleasant journey. Just one day after initiating our service, we reached out to express our dissatisfaction with the sluggish internet speed they provided. Unfortunately, our concerns were met with silence, and the issue remained unresolved.

Faced with ongoing frustrations and a lack of response, we made the difficult decision to cancel our agreement on April 24th, only eight business days into the contract. In our cancellation email, we clearly requested the termination of the contract, the cessation of the upcoming debit order, and the removal of all Morclick equipment from our premises.

To our surprise, Morclick's accounting department completely disregarded our cancellation request. They proceeded to process a debit order without any prior communication, leaving us uninformed about potential cancellation fees or charges.

It is worth noting that our decision to cancel falls within our rights as outlined in clause 13.2 of the contract. We notified Morclick promptly about the breach of contract, expecting a reasonable resolution in accordance with our agreed terms.

Despite multiple attempts to communicate with Morclick, seeking clarification and resolution, we were met with silence. It appears that their customer service department is either unresponsive or lacks the necessary commitment to address customer concerns.

Given the lack of responsiveness and the breaches of our agreement, we have taken the initiative to escalate this matter further. I have already lodged a complaint on HelloPeter, ensuring that both Morclick and their CEO, Peter Wattus, are made aware of our dissatisfaction and the need for resolution.

To those considering Morclick as their service provider, I strongly advise exercising caution. Their unsatisfactory service, failure to address customer complaints, and unauthorized charges raise red flags and warrant careful consideration. It is crucial to protect your interests and explore alternatives that prioritize customer satisfaction and uphold contractual obligations.

I genuinely hope that Morclick takes this review seriously, promptly addresses our concerns, and demonstrates a genuine commitment to delivering the service they promise. However, should they fail to do so, I encourage you to approach this company with caution and seek alternative options that prioritize customer satisfaction and fair business practices.

Warm regards, Christof - Dotcom Trading