LS
Ludwig S
1 reviews | Active since May 2024
26 Nov 2024, 10:55
Bad service provider
This is one of the worst internet services on the market. We were promised 10 MB/second download speed but got an average of less than 5MB/secind download speed if we were lucky.
There new whatsapp customer care is terrible as you can wait for hours to get any reply.
Our internet stopped working 2 weeks ago, we are still waiting for a technician to come and attend to the problem.
I will not reccommend this service to anyone.
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Replies (3)0
Replies (3)
MorClick Satellite Internet Solutions's replyOfficial
26 Nov 2024, 12:35Good day, Ludwig, thank you for reaching out and sharing your feedback regarding the internet speeds you are experiencing despite being on a 10MB download package. We truly value your input and regret any inconvenience this issue has caused. To address this matter, we have escalated your concern to our customer support team for further investigation. They will provide feedback regarding the delay in technician support or explore how we can remotely assist in improving your speeds. We sincerely apologise for the disruption this has caused and assure you that we are committed to resolving this as quickly as possible. Kind regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply26 Nov 2024, 12:35
Official
Good day, Ludwig, thank you for reaching out and sharing your feedback regarding the internet speeds you are experiencing despite being on a 10MB download package. We truly value your input and regret any inconvenience this issue has caused. To address this matter, we have escalated your concern to our customer support team for further investigation. They will provide feedback regarding the delay in technician support or explore how we can remotely assist in improving your speeds. We sincerely apologise for the disruption this has caused and assure you that we are committed to resolving this as quickly as possible. Kind regards, The MorClick Digital Team.
LS
Ludwig S's updateReviewer Update
26 Nov 2024, 13:38Thank you for your prompt response. My account number is A16275. A speedy and successful resolution would be appreciated.
LS
Ludwig S's update26 Nov 2024, 13:38
Reviewer Update
Thank you for your prompt response. My account number is A16275. A speedy and successful resolution would be appreciated.
MorClick Satellite Internet Solutions's replyOfficial
28 Nov 2024, 13:00 Good day, Ludwig, we would like to provide you with feedback regarding the technical issues you are facing and are happy to confirm we have secured an on-site visit. Our scheduling department will be in touch to let you know the details of the appointment scheduled for Friday, the 29th of November 2024. We trust that this arrangement meets with your approval. Thank you once again for entrusting us with your valued business. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply28 Nov 2024, 13:00
Official
Good day, Ludwig, we would like to provide you with feedback regarding the technical issues you are facing and are happy to confirm we have secured an on-site visit. Our scheduling department will be in touch to let you know the details of the appointment scheduled for Friday, the 29th of November 2024. We trust that this arrangement meets with your approval. Thank you once again for entrusting us with your valued business. Kind Regards, The MorClick Digital Team.