TM
Tiba M
1 reviews | Active since Nov 2020
14 Jul 2025, 13:45
Bad service, no internet but keep on deducting and charge cancellation fee while its theier fault
Bad service ever, I wrote to them for over 6months about my connection issues, internet was not working, they sent technician on site 2 times and it was still not working but instead they kept on deducting their R1100 every month despite the emails and calls. I then decided to cancel, they charged me cancellation fee while its their fault and listed me as not paid on credit burea.
Helpful (0)
Replies (1)0
Replies (1)
MorClick Satellite Internet Solutions's replyOfficial
15 Jul 2025, 12:57Dear Tiba. Thank you for reaching out and sharing your experience with us. We are truly sorry for the frustration and inconvenience you have endured regarding your internet service and the subsequent billing issues.
We take your concerns very seriously and want to make sure that your feedback has been escalated to our senior support team for immediate review. We understand the importance of reliable service and appreciate the patience you’ve shown during the repeated technical visits and communications. We value your feedback and deeply regret the negative experience. Thank you for allowing us the opportunity to assist you. Warmest Regards.
MorClick Satellite Internet Solutions's reply15 Jul 2025, 12:57
Official
Dear Tiba. Thank you for reaching out and sharing your experience with us. We are truly sorry for the frustration and inconvenience you have endured regarding your internet service and the subsequent billing issues.
We take your concerns very seriously and want to make sure that your feedback has been escalated to our senior support team for immediate review. We understand the importance of reliable service and appreciate the patience you’ve shown during the repeated technical visits and communications. We value your feedback and deeply regret the negative experience. Thank you for allowing us the opportunity to assist you. Warmest Regards.