RO
Retha O
1 reviews | Active since Nov 2020
16 Feb 2024, 08:46
BAD SERVICE BAD NETWORK
Goodness, where do I start? BAD Service, BAD Network. Several emails and several phone calls and still no joy. The promises, of getting back never happen. Or the fact that they submit your problem/request to higher support also is a failure. You pay for nothing because there is nothing. When I phone and eventually get through after 40min you still don't get results, why bother to phone customer care? These are my reference number only from January: MCL240164/ MCL240092/ MCL234567/ MCL233140. My contract says 2months notice. I will stop the debit order then we will see how fast the response will be.
Helpful (0)
Replies (3)0
Replies (3)
MorClick Satellite Internet Solutions's replyOfficial
16 Feb 2024, 09:20Good Morning Retha. Thank you for bringing your concerns to our attention. We apologise sincerely for the delays in addressing your issues and understand the frustration this has caused you. Your feedback is highly valuable to us. Rest assured that we have escalated your complaint to our Customer Support Manager for immediate investigation. We are committed to achieving the best possible resolution for you. Thank you for your patience and understanding as we work to resolve this matter promptly. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply16 Feb 2024, 09:20
Official
Good Morning Retha. Thank you for bringing your concerns to our attention. We apologise sincerely for the delays in addressing your issues and understand the frustration this has caused you. Your feedback is highly valuable to us. Rest assured that we have escalated your complaint to our Customer Support Manager for immediate investigation. We are committed to achieving the best possible resolution for you. Thank you for your patience and understanding as we work to resolve this matter promptly. Kind Regards, The MorClick Digital Team.
RO
Retha O's updateReviewer Update
16 Feb 2024, 10:04Surely you have people sit and check bad reviews - but there is no service or people who can attend to our problems that have to be resolved. Shame that is very sorry to know that this matter is AGAIN going to Customer support but what is going to happen is NOTHING!!
RO
Retha O's update16 Feb 2024, 10:04
Reviewer Update
Surely you have people sit and check bad reviews - but there is no service or people who can attend to our problems that have to be resolved. Shame that is very sorry to know that this matter is AGAIN going to Customer support but what is going to happen is NOTHING!!
MorClick Satellite Internet Solutions's replyOfficial
16 Feb 2024, 10:38Good day Retha. Thank you so much for your reply. Please rest assured that we take your concerns very seriously and are committed to resolving your concerns as quickly as possible. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply16 Feb 2024, 10:38
Official
Good day Retha. Thank you so much for your reply. Please rest assured that we take your concerns very seriously and are committed to resolving your concerns as quickly as possible. Kind Regards, The MorClick Digital Team.