Bad service

Good day in September 2020 I have signed up with Moreclick internet company. On the 25th of September Morclick did the instalation. On that same day I was complaining about the internet speed. On the 26th I called to complain again then they said that thay will test the internet. On the 27th it still wasn't working as it was supposed to. I have told them that I dont want someting that isn't working propely. On the 28th I confirmed that I want to cancell. I have send a video clip and photo's to Moreclick as proof of my complaint, on whatsapp and on email. On the 29th I spoke to Michael complaining again, and she suggested I must take a bigger package to get a higher speed. I told her I am not interested and want to cancel the contract. They came in Octobet to uninstall their equipment, long after I have cancelled. On the day of installation the installer siad that there is not a clear view for the signal and he used the best spot. Now Moreclick blacklisted me on credit bureau for not paying. it was not my fault that the signal was not good and their equipment was not working as they said it would, also it was not my fault they did not want to come and collect their installed product even when I phoned numeris times pleeding for them to collect their things. I was not going to be happy with a product that was not working as it should. I feel unhappy because they want to make me pay for a service that I could not use, and their product not working, now my name is bad because of them. Please help me to clear my name Account nr A3311 Mrs Chantel Venter thank you for your time.