RG
Riana G
1 reviews | Active since Aug 2023
16 Oct 2023, 17:51
Bad Service
They load the stuff wrong. Put us on 50g and not uncapped. They said they will fixs it immediately. 2 days later out of data and have to struggle more than 2 days to get it fixs. Still nothing. I stay on farm can't do anything only way to work is with internet... I am nit even 4 days with them and that's how they treat there customers
Helpful (0)
Replies (2)0
Replies (2)
MorClick Satellite Internet Solutions's replyOfficial
17 Oct 2023, 13:39Good day Riana. First and foremost, we want to express our sincere apologies for the inconvenience and frustration you've experienced due to the issue with the e-acceptance for the product you requested. We understand how important it is to provide a seamless experience, and it's disheartening that we fell short of your expectations. Rest assured, we take this matter seriously and are committed to resolving it as quickly as possible. Our team is currently investigating the root cause of the e-acceptance problem to ensure that it doesn't happen again in the future. In the meantime, we are actively working to get your issue resolved. You are our valued client, and your satisfaction is our top priority. We will keep you updated on the progress of the resolution, and if you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer support team. Kind Regards, The MorClick Digital Team
MorClick Satellite Internet Solutions's reply17 Oct 2023, 13:39
Official
Good day Riana. First and foremost, we want to express our sincere apologies for the inconvenience and frustration you've experienced due to the issue with the e-acceptance for the product you requested. We understand how important it is to provide a seamless experience, and it's disheartening that we fell short of your expectations. Rest assured, we take this matter seriously and are committed to resolving it as quickly as possible. Our team is currently investigating the root cause of the e-acceptance problem to ensure that it doesn't happen again in the future. In the meantime, we are actively working to get your issue resolved. You are our valued client, and your satisfaction is our top priority. We will keep you updated on the progress of the resolution, and if you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer support team. Kind Regards, The MorClick Digital Team
MorClick Satellite Internet Solutions's replyOfficial
01 Nov 2023, 13:52Good day Riana, we want to take a moment to express our gratitude for allowing us to assist in resolving your recent issue. Your trust in our services and your valued business are deeply appreciated. Thank you for giving us the opportunity to be of service to you. Kind Regards, the MorClick Digital Team.
MorClick Satellite Internet Solutions's reply01 Nov 2023, 13:52
Official
Good day Riana, we want to take a moment to express our gratitude for allowing us to assist in resolving your recent issue. Your trust in our services and your valued business are deeply appreciated. Thank you for giving us the opportunity to be of service to you. Kind Regards, the MorClick Digital Team.