Bad Internet Service

This internet provider is horrible. They have never provided the service we pay for. The internet is so slow that most days I get buffering or “no internet connection” notifications. I sent a very lengthy email over a month ago with no reply. I work from home and depend on this service to do my job which I explained very clearly before signing up. Then they hit us with FUP or throttling. Saying we use more than we pay for which we never get to begin with. This is the email I sent: To whom it may concern: We initially signed up for your internet service under the impression that it was going to fulfill our needs. This was promised by the technician/sales person. I was very upfront about what I needed as I work from home for a company overseas. All of my work consists of online posts on social media, including videos (downloading and uploading) as well as images and online meetings. I was told this would be fine and that I would receive the internet capabilities needed to do my work. Unfortunately, that is not the case. The internet has been very slow since we had it installed in December. On it's best day, I get buffering and constant "no internet connection" notifications. The work that I do takes 2 -3 times longer than it should. I can not continue like this and loose money on a daily basis. And this also threatens my job as I can not perform the tasks or duties assigned to me. I have complained and written emails and called about the poor connection we receive here. There is no way that we ever get 10mbps on any day. I have done my own speed tests to find that we get 2 on a good day and less than one on a bad day or during FUP. I am paying for a service I never even receive. With the last company I had, I paid for 6mbps and it was always great. And thats less than what I should be getting and PAYING for now. I am being ******. I was told that I would be provided with enough internet strength to do my job as I explained it very clearly. I can no longer continue business with your company as it does not suit my needs or standards. I was also told I could choose my own payment date to pay my bill each month which is also not true. My pay comes the week after the month starts. So, I have not been able to work this out with your accounting department and my payments have been late because of this. And again, I was upfront about my needs and terms BEFORE I signed on.

I am currently seeking a new internet provider to work with at this stage as I can not continue to loose my money or maybe my job, thanks to your false promises and poor poor service. I also plan to post this experience on social media including Facebook, hellopeter and wherever else I can to let others know that you are robbing people and not providing the services PAID for.

I am sure I wont get a response to this email and that is fine. I am truly disappointed in the service.

Cari Joubert Johan Joubert