BM
Ben M
1 reviews | Active since Jul 2024
29 Jul 2024, 10:52
Bad customer experience 🤮
Installation incomplete the technician is ignoring my calls. When I log a complaint with the KZN branch the receptionist promised me that the area manager will call me he still has not even after I got his number and tried to contact him myself he just blue ticks me. The after sale service is absolutely horrible there is no customer care at all. I wouldn’t recommend even my worst enemy to make business with these guys. The sad thing is that I’m based overseas I’m doing this for my people back home who are not technical so they can even take it upon themselves.
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MorClick Satellite Internet Solutions's replyOfficial
29 Jul 2024, 14:47Dear Mr Mzobe, thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you’ve experienced with the incomplete installation. We understand how important it is for you, especially being overseas, to ensure that your people back home receive the support they need. We have escalated your frustration to our head office to ensure that it is resolved promptly. Thank you for your patience and understanding as we resolve this issue. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply29 Jul 2024, 14:47
Official
Dear Mr Mzobe, thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you’ve experienced with the incomplete installation. We understand how important it is for you, especially being overseas, to ensure that your people back home receive the support they need. We have escalated your frustration to our head office to ensure that it is resolved promptly. Thank you for your patience and understanding as we resolve this issue. Kind Regards, The MorClick Digital Team.