Acknowledgment of cancellation

Acknowledgement of cancellation Request

I would recommend using another service provider. We signed a contract for 24 months; however, throughout the term, we have been struggling with slow to no internet on numerous occasions (more off than on). When we report the problem, the internet improves for two weeks before slowing down again. On December 9, lightning struck our house, and the internet was not working. We called Morclick technical support, and the tech informed us that he did not pick up the modem and that he will order one for us, and it will be there on the 15th of December. On the 28th of December, I called customer care to inform them that we are still without internet, and seeing that my contract will be ending at the end of January 2023, I would like to process a cancellation. I was informed to put it in writing as no cancellation will be processed over the phone, so I have sent in the cancellation email. They phoned my husband last week to find out if they should send out a technician to come and fix our internet, but my husband informed them that our new installation will be done on January 12, 2023, and they should come and remove their equipment, and they sent us a proof of cancellation. However, up to this point, we did not receive proof of cancellation or an acknowledgment of cancellation (we paid in full for December and January), and they are not able to supply us with service. A5040 - Please include proof of debit order cancellation instruction.