BR
Brendon R

1 reviews | Active since Aug 2023

06 Mar 2024, 07:00

Absolutely useless

Whomsoever gave Morclick 5 stars is either paid by them or insane.

The truth:

1. We pay for 20mbs line, we are lucky if we ever receive a quarter of that. 2. Latency is ridiculous even for sattelite internet - between *** 3. There is NO customer service. ZERO, ZILCH, NADA. You send an email, you wait for days for a reply, and you will receive a generic response IF they decide to get back to you. Nothing will change with your issue. No one will ever answer a phone, so don't bother. So imagine the scenario in which you have NO internet whatsoever - you will not be able to get it back for DAYS. 4. They throttle your devices (so if you have a 20mb/s line they will only allot 2mb/s to each device - this is barely even enough to stream on lowest settings) - is this even legal? 5. There is a hidden 200gb/month throttling cap on unlimited internet, so they will take you down to 7mb/s (in fact this is often faster than their lie of 20mb/s) 200gb is very little for a whole month, trust me. 6 The only time they are very swift to respond is when it is about money you owe them. This whole business is basically a **** - overselling their rental I am guessing of a line, and it is the customers who suffer. They will never ever give you what you pay for.

I wish I never signed with them. They're a joke, and I'm the fool for being locked into a contract with a lying company that I cannot escape. Avoid if you have any common sense.

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Replies (1)
MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply06 Mar 2024, 10:51
Official
Dear Mr Robinson.  Thank you so much for reaching out. We appreciate the opportunity to address your concerns with you. Your One-Star Review has been escalated to our customer support team for further investigation. They will be in contact with you shortly to provide assistance, as they have access to your full account history, ensuring the best possible resolution. Kind Regards, The MorClick Digital Team.