A joke of a company

Item: MorClick Satellite Internet Solutions
Rating: 1
Author: Carina R

If zero stars were possible I would’ve chosen that instead.

Since October 2023 we haven’t had internet. You have better luck getting a parcel from the Post Office than to get hold of Customer Care.

After multiple call attempts and emails to cancel our accounts, no response. Eventually we had one lady nice enough to help us with the one account. Since then you only hear from them when the debit order didn’t go through. And then nothing again.

Since early this year we disabled all Morclick devices as they were of no use, and contracted a new supplier as we could not run our business without internet.

You are an absolute joke. Threatening to black list our business because of YOUR incompetence will not solve your matter.

Helpful (0)

Replies (1)

MorClick Satellite Internet Solutions's replyOfficial

12 Dec 2024, 11:05

Good Morning, Carina, thank you for bringing this to our attention, and we would like to extend our sincerest apologies for the frustration and inconvenience you have experienced. We have noted your concerns about communication, account handling, and the impact this has had on your business. We want to assure you that we don’t take them lightly. We have escalated your concerns to our Head Office Support Team to contact you directly to resolve your concerns as quickly as possible. Once again, we deeply regret the challenges you have faced and appreciate your patience as we work to address your concerns. Kind Regards, The MorClick Digital Team.

MorClick Satellite Internet Solutions's reply12 Dec 2024, 11:05

Official