5/5 for Laurent Rousseau and 0/5 for the rest of Morclick

I have battled with my internet connection for 2 days, and my daughter had to write an online exam (last paper to finish her Accounting Degree). After numerous phone calls and system restarts they said they will phone me back.....which did not happen. I finally got hold of Laurent Rousseau (also a customer care operator/consultant) who solved my problem. Thanks to him my daughter managed to finish her exam paper successfully. Except for Laurent, who deserves 5 stars, the service is poor and deserves no stars!! Acc. No.: A3965