LJ
Lizalda J
1 reviews | Active since Jan 2023
26 Apr 2024, 10:42
1⭐ x1000
If I could rate this company less than 1 star I would. I can't even get in touch with somebody to cancel our internet. I've left messages, I've wasted R100s on airtime holding on for agents at the call center that never answers, I've spent R1000s on data on top of the ridiculous amount I'm already paying for the supposed internet I'm NOT getting. I have repeated myself over and over again with this company about what we need. Nothing. Radio silence. I will continue to give this place an honest review (which is the worst internet company I've ever dealt with) over and over if that means that I actually get some feedback from them.
1 Positive is that they actually rep**** to my last review. But a reply on a bad review does not resolve an issue if you don't follow through. Do better, MorClick.
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MorClick Satellite Internet Solutions's replyOfficial
26 Apr 2024, 15:16Hi Lizalda, We extend our sincerest apologies for the frustration and inconvenience you've experienced. Your feedback is invaluable to us, and we deeply regret any miscommunication or lack of responsiveness you've encountered. Please know that we are actively investigating this issue and a member of our team, Siya, is trying to call you right now. We will keep following up.
Best regards,
MorClick Satellite Internet Solutions's reply26 Apr 2024, 15:16
Official
Hi Lizalda, We extend our sincerest apologies for the frustration and inconvenience you've experienced. Your feedback is invaluable to us, and we deeply regret any miscommunication or lack of responsiveness you've encountered. Please know that we are actively investigating this issue and a member of our team, Siya, is trying to call you right now. We will keep following up.
Best regards,