Mondo

Based on recent customer reviews, Mondo delivers a fast, friendly front end and a noticeably weaker back end. Customers consistently praise the WhatsApp application journey under Communication and Responsiveness (4.4) and the patience of consultants under Customer Service and Support Quality (4.2). A recurring theme, however, is that once a contract is live, Billing, Contracts and Account Management (2.6) and Installation, Activation and Setup (2.9) become sources of prolonged frustration.

Mondo's biggest strength, according to Hellopeter's AI analysis, is Communication & Responsiveness. Customers repeatedly describe replies arriving within seconds on WhatsApp, clear menu options that avoid long typing, and pre-approval feedback confirmed in minutes. Many note being contacted by a sales agent within an hour of applying online, including after hours and over weekends.

The most common complaint about Mondo, based on Hellopeter's AI analysis of recent customer reviews, is Installation, Activation & Setup. While many parcels arrive within a week, customers consistently report wrong devices, wrong colours, or a SIM arriving instead of the handset ordered. Incorrect addresses and numbers captured at the point of sale are described as almost impossible to get corrected.

Mondo scores 3.5 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Communication (4.4); their weakest is Billing & Contracts (2.6). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →

Mondo has a TrustIndex of 6.7 out of 10 on Hellopeter, based on 5,638 reviews in the last 12 months. They reply to 10% of negative reviews, typically within 34 hours 15 min. Hellopeter has tracked Mondo across 39,785 total reviews. How is the TrustIndex calculated? →