Incorrect billing

On the 11/12 July this year, I received a call from a sales person calling from Mondo on behalf of vodacom. This sales person said that he could assist me by migrating from my then current contract plan (which charged per minute on calls) to one with cheaper call and data rates which would be on per second billing.

He stated that on the plan I’d be migrated to I’d get additional 650 mb, 200 sms and 200 call minutes as opposed to the R200 airtime I was receiving... With all this I will pay only an additional amount of R80 to what I was previously being billed on monthly.

The first month (August) that I got billed the statement reflected an additional amount of R128 which is not the R80 the sales assistant said I’d be paying.

I contacted Vodacom and they said they’ll investigate, listen to the call and get back to me. The only response I received from Vodacom were two sms, one saying the query is resolved and the other saying the query is closed. After receiving these sms’s I called Vodacom again and I was informed that there is nothing they can do because I was billed correctly and I must call Mondo to listen to the call.

I called Mondo and requested to listen to the call. A lady by the name of Suraya told me I will have to go to the nearest Vodacom shop and listen to the call there. I questioned this because I had a conversation with their sales assistant and I was told it’s their policy they can’t help me.

So what must I do now, pay more for a service I did not agree to!!!!