UNAUTHORISED DEBIT R159

Hi Mobisos,

This is a follow-up to my previous complaint on 19 May. You rep**** saying one of your team members would call me to cancel the service I never signed up for.

No one has called me. I then called twice to request cancellation and to stop the debit order. I was told it was cancelled and that I’d receive a text notification, which I have not received to date.

On 29 May you debited R159 from my account. This is *****ulent and unauthorized. It’s concerning and a clear ****. First, you made promises you didn’t keep, then you went ahead and ********ly took money meant for my rent from my account.

I called your office demanding an immediate reversal. I was told to email ***, which I did. My money has still not been refunded.

Please return my money to my account today. I cannot wait for your timelines, which have nothing to do with me. I have no contract with you, yet you committed ***** on my account. I want management to contact me, please.

Your staff are very ***********. They don’t understand customer service and keep lying. I need written proof that the service is cancelled and my R159 refunded to my account today. My email is *** and my ID: ***, someone from the management please call me ***.

Because of you, I now have to struggle to find R159 and my rent is short.