Worst service delivery from a sales company

Absolutely disappointed with the service provided by Mobile Plus. I received a call from Karrine Naiker on 28/07/2019 offering me an upgrade on my contract through MTN. I accepted and expected delivery on my new phone in 7 - 10 working days which never happended. When I called them back, I spoke to a lady by the name of Joseline who informed me their system reflected that my order has been placed on hold and she could not tell me why. She was going to follow up and call me back. I waited another week without any response, when I called again, I spoke to another support who informed me that Joseline is on leave and that she will call me back when she returns.... Again no call. I followed up once more and got to speak to Joseline who then told me that somebody was going to contact me to confirm my banking details to process the order. I gave Joseline my details over the phone and asked her to please have someone call me same day to sort this out.... No call. Today 03/09/2019 I called once more and Joseline then told me that the order has been cancelled and somebody will contact me to re-order OR I could just go and upgrade in store if want. I then asked to speak to a supervisor who gave me the same version. Why make contact with me and sell me you product when you cannot see the order through?

Please do not accept their sales when they contact you. It is an absolute headache and extremely poor customer service.

Why sell me a product