NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Mobilesplus
How is Mobilesplus rated on Hellopeter?
Hellopeter has tracked Mobilesplus across 409 reviews. Mobilesplus hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Mobilesplus? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2021
Refund request
I received a call Monday 3rd August 2026 regarding a refund due to me from MTN. The lady I spoke asked for pop and bank statements, if which I did provide via email. Yesterday the 6th of August 2026, I email the same email address inquiring about the progress in the email I'm being sent from pillar to post. Hai shame these people are professional ****mers
1 reviews | Active since Dec 2021
Refund request
I received a call Monday 3rd August 2026 regarding a refund due to me from MTN. The lady I spoke asked for pop and bank statements, if which I did provide via email. Yesterday the 6th of August 2026, I email the same email address inquiring about the progress in the email I'm being sent from pillar to post. Hai shame these people are professional ****mers
1 reviews | Active since Sept 2021
Poor Service
I ordered one SIM card, which was delivered successfully. However, I have been billed for an additional SIM card for the past six months. Despite repeatedly contacting customer service to cancel the extra SIM, the issue remains unresolved. I have been passed from one department to another without receiving any assistance. I also attempted to escalate the matter, but unfortunately the managers have been no more helpful than the agents handling the case.
1 reviews | Active since Sept 2021
Poor Service
I ordered one SIM card, which was delivered successfully. However, I have been billed for an additional SIM card for the past six months. Despite repeatedly contacting customer service to cancel the extra SIM, the issue remains unresolved. I have been passed from one department to another without receiving any assistance. I also attempted to escalate the matter, but unfortunately the managers have been no more helpful than the agents handling the case.
1 reviews | Active since May 2018
Useless after sales and support!!!!!
Horrible and regretting using them to upgrade my MTN account. Phone came out the box with issue. Report this withing 3 days. Took the phone to and MTN store as requested. Just to find out it will take them - Mobiles Plus - 30 to 90 days to replace this phone. But I have to open a whole new contract. Plus if I don't want it and cancel they will charge me the full cost of the phone even tho I don't even have it and it's with MTN. More then useless. Dont waist your time and money.
1 reviews | Active since May 2018
Useless after sales and support!!!!!
Horrible and regretting using them to upgrade my MTN account. Phone came out the box with issue. Report this withing 3 days. Took the phone to and MTN store as requested. Just to find out it will take them - Mobiles Plus - 30 to 90 days to replace this phone. But I have to open a whole new contract. Plus if I don't want it and cancel they will charge me the full cost of the phone even tho I don't even have it and it's with MTN. More then useless. Dont waist your time and money.
1 reviews | Active since Jun 2020
Waiting 2 months for refund
Done a contract 2 months ago. They took my money within seconds. When nie cancelled because they wanted finger prints on a device driven around by a courier company for any type of use so I cancelled. Now they want 3 months bank statements and proof of payment from me before refunding my money.. They did not ask for a bankstatement or proof of bank and they dispatched the product without proof.of payment so they got the proof themselves. Now they want all this before refund. What do they want to do with my 3 months bankstatements. Use it to **** some money off Me? Through a back door. Who is going to pay the R10 a page for 3 months? I have to. You took the money out of the account on the stated contract so refund it to the same account and fast. If you just look at all the bad reviews I think check point or those companies must be notified and obviously the ombudsman. They have no scruples and agents should be ashamed of working for them.
1 reviews | Active since Jun 2020
Waiting 2 months for refund
Done a contract 2 months ago. They took my money within seconds. When nie cancelled because they wanted finger prints on a device driven around by a courier company for any type of use so I cancelled. Now they want 3 months bank statements and proof of payment from me before refunding my money.. They did not ask for a bankstatement or proof of bank and they dispatched the product without proof.of payment so they got the proof themselves. Now they want all this before refund. What do they want to do with my 3 months bankstatements. Use it to **** some money off Me? Through a back door. Who is going to pay the R10 a page for 3 months? I have to. You took the money out of the account on the stated contract so refund it to the same account and fast. If you just look at all the bad reviews I think check point or those companies must be notified and obviously the ombudsman. They have no scruples and agents should be ashamed of working for them.
1 reviews | Active since Jan 2016
Underhanded and poor after sales.
What a disgraceful company. Upgraded my home router to a package that doesn't exist in my area when I changed from a month to month agreement to a one year contract despite confirming the package was exactly the same. Then when I pointed it out they refused to cancel the contract even though I was well within the cooling off period despite their staff member initially telling me it was my right.
1 reviews | Active since Jan 2016
Underhanded and poor after sales.
What a disgraceful company. Upgraded my home router to a package that doesn't exist in my area when I changed from a month to month agreement to a one year contract despite confirming the package was exactly the same. Then when I pointed it out they refused to cancel the contract even though I was well within the cooling off period despite their staff member initially telling me it was my right.