cL
craig L

1 reviews | Active since Oct 2016

21 Oct 2016, 15:06

WHO ARE YOU AND WHY ARE YOU TAKING MONEY FROM MY ACCOUNT!?

<p> I have been noticing very suspicious activity on my bank statement over the past couple of months- a number of debits for things called “phonebox” and “techtrace” among others. When I queried this at my bank they directed me to this bunch. I have never heard of you and have never subscribed to receive any of your services. What you have been doing absolutely amounts to ***** and theft! How did you even get into my bank account?</p> <p>I called your company a few weeks back and was informed that the debits might be as a result of a “mistake” when entering the banking details of another customer and that I would be contacted regarding the way forward. I’ve seen this same story on hellopeter and other sites regarding your company and I find it very strange that this “mistake” is occurring as regularly. Still waiting to be called back. Tried calling myself- either the call dies or I cannot be helped because the “system is offline.”</p> <p>If I do not get reimbursed and the debit orders do not stop I can assure you that I will take this further- whether it be to the authorities or to the newspapers.</p>

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Replies (2)
Mobilesplus
Mobilesplus's reply21 Oct 2016, 15:27
Official

We sincerely apologize for the inconvenience caused to you with regards to this matter.

Kindly note that we will contact you soonest and conduct an investigation accordingly.

Kind Regards,

Mobiles Plus Team

cL
craig L's update21 Oct 2016, 15:39
Reviewer Update

Through which medium can i expect this contact?