1 reviews | Active since Jun 2016
WHAT SORT OF A COMPANY IS THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
<p>Good day</p> <p> </p> <p>I received a phone call from Rushalin on Thursday the 23/06/16 offering me the MTN promotion package available, namely the Huwaii P8 for R199 with 110 free minutes. Impressed with the convenience of not having to complete any documentation or pay sim and connection fees, I said that I would take a look at the phone and asked him to call me back on Friday 24/06/16. He asked which would be the most convenient time to call and I mentioned any time after 1pm. I also received what I thought was an automated sms thanking me for my interest in the product.</p> <p> </p> <p>To date, 29/06/16, I have not heard anything back from anyone!!! I then called MobilesPlus today between 9h45-10h15 and spoke to a lady named Laurice(spelling?), who quite frankly told me that there is nothing that I can be assisted with and that I would need to register on the phone-finders website. Desperate for assistance and not being comfortable with the information I was given I very politely asked to speak to a supervisor or manager on duty to which her response was that there is no-one available because they all have meetings in the mornings. Still finding that hard to believe I called again and spoke to a gentlemen named Keenan(spelling again?) to advised me of the same.</p> <p> </p> <p> WHAT SORT OF AN ORGANISATION IS THIS?? I AM FURIOUS AT THE WASTE OF MY TIME!! WHY SAY THAT I WOULD BE CALLED BACK FOR NO REASON???</p> <p> </p> <p>ARE YOU NOT AWARE OF CONSUMER PROTECTION LAWS FOR ACCEPTABLE SERVICES IN OUR COUNTRY? MORE IMPORTANTLY, TRAIN YOUR STAFF ON HOW TO DEAL WITH CLIENTS ESPECIALLY IN THIS DAY AND AGE, THE BUSSINESS IS OBVIOUSLY NOT AS IMPORTANT ENOUGH TO THEM AS IT WOULD BE TO YOUR COMPETITORS.</p> <p> </p> <p>The funny thing is that after seeing so many complaints for Mobilesplus on the internet, I highly doubt this complaint will get any attention at all, At least I got to vent this DOWNRIGHT DISGUSTING EXPERIENCE out of my system.</p> <p> </p> <p> </p>
Dear Ashad Ismail,
We sincerely apologize for the inconvenience caused to in regards to this matter, as this is certainly not how we do business.
A Manager will contact you asap in order to resolve and closed off your query effectively.
Kind Regards,
Mobiles Plus Team
Dear Ashad Ismail,
We sincerely apologize for the inconvenience caused to in regards to this matter, as this is certainly not how we do business.
A Manager will contact you asap in order to resolve and closed off your query effectively.
Kind Regards,
Mobiles Plus Team
Dear Ashad Imsail,
Kindly note that a Manager, has tried to contact you now on ***, to no avail, we will try to contact you further during the course of the day.
We will submit your contact number listed to the sales department to contact you, please advise on an alternate contact number for ease of contact.
Kind Regards,
Mobiles Plus Team
Dear Ashad Imsail,
Kindly note that a Manager, has tried to contact you now on ***, to no avail, we will try to contact you further during the course of the day.
We will submit your contact number listed to the sales department to contact you, please advise on an alternate contact number for ease of contact.
Kind Regards,
Mobiles Plus Team
Good day Ashad Ismail,
Kindly note that we have now effectively resolved and closed off your query.
Kind Regards,
Mobiles Plus Team
Good day Ashad Ismail,
Kindly note that we have now effectively resolved and closed off your query.
Kind Regards,
Mobiles Plus Team
